Spanish Customer Service at Citi (Tucson, AZ)

| Tucson, AZ
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The Service Rep 3 is an entry level position responsible for assisting with customer service inquiries and providing solutions based on client needs in coordination with the Customer Service function. The overall objective is to analyze the best course of action to resolve client issues.

Responsibilities:
  • Respond to client inquiries in an efficient and timely manner
  • Assist with educating clients on products or services that best fit their financial needs
  • Effectively utilize computer systems to complete assigned tasks and address account inquiries
  • Provide assistance with the delivery of a range of products and services to Citi clients under general supervision
  • Complete assigned tasks in an accurate and efficient manner
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.


Qualifications:
  • 1 year work experience in a related role
  • Proficient in Microsoft Office and Windows Operating System
  • Demonstrated experience solving customer service inquiries
  • Effective verbal and written communication skills
  • Ability to work in a fast pace environment
  • Bilingual skills (Spanish / English) is required


Education:
  • High School diploma or equivalent


This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group:
Customer Service

Job Family:
Service

Time Type:

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting
More Information on Citi
Citi operates in the Fintech industry. The company is located in New York, NY, New York, NY, Jacksonville, FL and Dallas, TX. Citi was founded in 2022. It has 223850 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 916 open jobs at Citi, click here.
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