We deliver digital workflows that create great experiences and unlock productivity.
Charlotte, NC

Solution Lead, Senior Manager at ServiceNow

| Charlotte, NC
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Company Description
ServiceNow is making the world of work, work better for people. Our cloud-based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
We're looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Job Description
Transforming the world of work is one of the most pressing issues that business leaders face today and, as the defining enterprise platform of the 21st century, ServiceNow is poised to be the platform of choice to tackle this critical imperative. However, we will not succeed in delivering our customers' desired outcomes without a robust partner ecosystem with leading partner solutions - that's exactly where this role fits. The Solution Lead, Manager will join our Partner Solutions Center of Excellence (CoE) within the Alliances & Channel Ecosystem (ACE) organization. ACE is at the forefront of driving ServiceNow's growth to $15B and beyond.
The Partner Solutions CoE aspires to build a culture of continuous innovation to drive profitable revenue through the identification, incubation, and monetization of breakthrough, market-leading partner solutions. The Solution Lead, Manager is an exciting role, central to how we ideate, cultivate, monetize, and scale new solutions that will fundamentally transform the world of work. We classify partner solutions as opportunities for a partner's IP to be coupled with the ServiceNow products and platform to create a net-new, combined solution.
The Solution Lead, Senior Manager will be responsible for working jointly with partners and the broader Solution CoE team to assess, to qualify, and to carry new solution concepts through their end-to-end journey to solution launch.
Primary Focus:• Primary owner and lead of the solution development end-to-end journey and associated outcomes• Assessment, qualification, and intake of strategic partner solution opportunities• Lead Solution GTM (Go-to-Market) framework, including monetization• Regular collaboration across multiple teams and stakeholders inside and outside the ACE GTM organization
o This includes our partner's solution team members and ServiceNow's internal resources including partner managers, solution architects, business value consultants, product management, UI/UX designers, marketing, pricing operations, etc• Works with internal stakeholders and partners to
o Develop comprehensive business plans
o Define and articulate a clear strategy with associated market value and joint business case
o Define & lead solution ideation, discovery, and associated requirements
o Influence project scope to deliver effective and efficient solutions
o Define and communicate success criteria & KPIs (Key Performance Indicators)• Help lead, guide and mentor more junior solution leads and early in career resources• Assist with strategic planning, capacity planning, forecasting & more
Additional Responsibilities: • Drive sales rigor to support partners in building pipeline motions• Help lead, build, and scale the ACE GTM Partner Solutions COE Program• Help identify opportunities with key industry, buyer persona, and/or business imperative value-propositions and alignment• Elevate the partner focus towards cross and co-selling solution opportunities with our partners and partner field teams• Evangelize the power of the ServiceNow platform in transforming work across the partner ecosystem• Work cross functionally to ensure Partner Acceleration, Partner Success, and other relevant internal teams are aware of and aligned to partner solutions
To be successful in this role you have:
  • 10+ years of relevant work experience
  • Strong oral and written communication skills; including process documentation
  • Strong analytical, problem-solving, negotiation, task and project management, and organizational skills
  • Solution or product experience at SaaS company, system integrator, or equivalent
  • Understanding of Alliance and Channel ecosystem development, partner operating models and market dynamics
  • Experience managing projects/portfolios and understanding project success
  • Demonstrate the experience to lead in a matrix organization
  • High level understanding of software development lifecycle (SDLC)
  • Solution or product experience at system integrator or leading enterprise SaaS company is a plus
  • Ability to work independently, and as part of a team, with a willingness to learn through design thinking and execution
  • Possess initiative, curiosity, sense of humor, and a "make it work" ethos

Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site .
Work personas
Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.
Required in Office
A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.
A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.
A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.
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What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Volunteer in local community
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Open office floor plan
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Professional Development Benefits
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available

An Insider's view of ServiceNow

What’s the vibe like in the office?

This is an idea space. It’s a place where we’re all operating on the same wavelength. We’re all interested in what we’re working on, right? And you hear it in people’s voices. You see it in people’s work.


Software Developer

What does your typical day look like?

There’s never a day where I don’t feel like I’m doing something purposeful or valuable to my team or company.


Business Systems Analyst

How does the company support your career growth?

It’s a good place to be in, in that it’s a company that’s growing very fast, but it doesn’t have that big company feel. You don’t feel like a number in a system and you can articulate and know where you want to go. There are people here who can help you get there.


Account Executive

What’s the vibe like in the office?

ServiceNow is unique because the people in this company are so incredibly special and unique. I can't think of enough kind words and amazing words to say about them. They really are my family.


Senior Manager, Global Sales Development

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