Solution Architect ITSM at Conagra Brands

| Omaha, NE
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Job Summary:

Conagra Brands is a company that is creating growth and shareholder value through innovation of new consumer products, reinventing the existing product portfolio, M&A and building a culture that is inspiring, creative, and fun. The Global Business and Information Services (GBIS) organization is partnering with the departments to promote new capabilities, while exploring and activating some of the latest technology to support the strategy.

As part of GBIS, the Solution Architect will be part of a team focused on ITIL processes, modern technologies and Service Now through continuous delivery methods. You will guide the technical strategy and solution architecture of our Service Now Platform including configuration management and ITIL/ITSM process management systems. You will have a focus on new technologies that impact and intersect IT process around; Incident, Change, Problem and CMDB. You will work with managed services providers and system integrators to achieve a unified ITIL/ITSM process using Service Now.

Position Responsibilities
  • You will provide technical leadership of ITIL/ITSM processes
  • Create technical roadmap for Service Now configuration
  • Create solution architecture related to ITIL/ITSM using Service Now best practices
  • Ensure architectural standards are maintained across Service Now technologies
  • Ensure product delivery in Service Now through focus on important metrics, working with IT Teams
  • Provide coaching to Service Now Agile team
  • Remain current with latest Service Now ITSM technologies
  • Manage technical governance, and delivery of operating model governance
  • Engage with the Enterprise Architects to position Service Now as the digital transformation platform standard, integrated into the core applications
  • Ensure instance health to reduce technical debt and align on Service Now leading practices

Position Qualifications
  • Bachelor's degree in Computer Science, MIS, related field
  • 8+ years IT and 4+ of experience in ITSM Service Now
  • Experience supporting Service Now ITSM and ITOM Modules.
  • Expertise on ITSM life cycle management.
  • Expertise on CSDM 3.0+ framework/best practices with the Service Now platform
  • Expertise with the ITOM platform and monitoring relationships within the CMDB and ITSM
  • Expertise with ITOM with Discovery, Service Mapping, Event Management/Operational Intelligence
  • Experience with CMDB and operationalization of tools levering the ITSM service tools set in a large complex IT environment
  • Ability to effectively present information in both technical and non-technical terms
  • Versed in project management, organization change management, Agile methodologies
  • Experience in a Shared Service environment and working with third-party business process and IT outsourcers


Our Benefits:

We care about your total well-being and will support you with the following, subject to your location and role:
  • Health: Medical, dental and vision insurance, company-paid life, accident and disability insurance
  • Wealth: great pay, incentive opportunity, matching 401(k) and stock purchase plan
  • Growth: online courses, virtual and classroom development experiences
  • Balance: paid-time off, paternal leave, flexible work-schedules (subject to your location and role)

Our Company:

Conagra Brands is one of North America's leading branded food companies. We have a rich heritage of making great food, and a team that's passionate about innovation and growth. Conagra offers choices for every occasion through iconic brands, such as Birds Eye®, Marie Callender's®, Banquet®, Healthy Choice®, Slim Jim®, Reddi-wip®, and Vlasic®, and emerging brands, including Angie's® BOOMCHICKAPOP®, Duke's®, Earth Balance®, Gardein®, and Frontera®.

We pride ourselves on having the most impactful, energized and inclusive culture in the food industry. For more information, visit

Conagra Brands is an equal opportunity employer and considers qualified applicants for employment without regard to sex, race, color, religion, ethnic or national origin, gender, sexual orientation, gender identity or expression, age, pregnancy, leave status, disability, veteran status, genetic information and/or any other characteristic or status protected by national, federal, state or local law.
More Information on Conagra Brands
Conagra Brands operates in the Food industry. The company is located in Chicago, IL and Omaha, NE. Conagra Brands was founded in 1919. It has 10063 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 18 open jobs at Conagra Brands, click here.
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