Why join Stryker?

We are proud to be named one of the World's Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com

Our benefits include bonuses; commissions; healthcare; insurance benefits; retirement programs; stock based plans; paid time off plans; family and parenting leaves; tuition reimbursement; wellness programs; onsite fitness centers and cafeterias; discount purchase programs; and service and performance awards - not to mention various social and recreational activities.

We are currently seeking a Manager, Connectivity Solutions to join our Endoscopy Communications Division. This is a fully remote position.

Who we want:

• Solution Architects. People who can effectively coordinate and focus the work of a technical team to deliver client solutions.

• Effective communicators. People who can interpret complex information and clearly and concisely communicate recommendations to technical and nontechnical stakeholders, including customers, senior management, sales force, installation technicians, IT engineers, and engineers.
• Talent developers. Growth-oriented managers who recruit and hire top-performing talent and prioritize the development of their team members.
• Network builders. Managers who build connections with other teams and divisions and coordinate cross-functional collaboration.
• Managers who drive performance. People who implement process improvements and leverage the talent of their team to consistently increase performance and productivity. Drives and strengthens customer relationships to build loyalty towards Stryker products and services.

What you will do

As a Manager, Connectivity Solutions you will provide internal direction, leadership, and accountability for project IT services, including customer site readiness, installation and service for Stryker's Electronic Medical Record workflow and hospital network integration platforms. This position will partner with leadership across Sales, Marketing, R&D, Quality, Regulatory, Operations, Customer Service, Technical Support and Finance to create scalable support mechanisms for existing and new software solutions.

• Drives and strengthens customer relationships to build loyalty towards Stryker products and services
• Manages, develops, coaches, and mentors a team of IT Project Managers, System Support Engineers and System Support Technicians who configure, install and service Stryker hospital software integration platforms in the field and remotely.
• Designs, implements, and assesses the effectiveness of standardized integration, installation and support processes and procedures for Software Integration activities.
• Drives project profitability, customer engagement and quality through people development and resource management.
• Drives local sales engagement and enablement including execution of Communications strategic initiatives and customer engagement campaigns/ programs
• Ensures local commercial and operational activities are aligned and coordinated with Communications leadership team to deliver agreed upon goals and strategies as communicated by all Endoscopy Division BU's
• Builds, develops, and grows Software Integration team to deliver on operational commitments made to customers in terms of customer satisfaction, speed, quality, cost, and safety
• Aligns with Field Operations to facilitate exceptional customer experience in conjunction with installation and project management
• Uses industry-standard knowledge to influence marketing and commercial direction with remote device management.
• Coordinates with Stryker's legal department on proper implementation of health information system products and how they apply to the Health Insurance Portability and Accountability Act.
• Collaborates with Product Engineering, Marketing, Research and Development and Quality departments on changes to improve systems and configurations; recommends hardware or software requirements.
• Collaborate with Training team to implement and maintain training required for the execution of Software Integration activities in alignment with the overall program for technical proficiency levels.
• Provide guidance and feedback on the quality of Software Integration activities to divisional and BU leadership, and provide recommendations on how training and/or process changes can improve execution
• Works with Communications leadership team to grow Software Integration services internationally.
• Other duties as assigned by manager.

What you need

• 8+ years relevant management experience leading/developing software services teams required

• Proven ability to identify, develop, coach and mentor new and existing technical talent
• Strategic thinking with hands-on mentality
• Ability to set direction clearly and confidently in achieving both short- and long-term goals
• Demonstrated ability to influence and partner with high level business leaders in multiple functional areas.
• Ability to operate in a complex matrix environment, leveraging internal and external partners to meet the needs of the business.
• Must be able to manage time, projects, stress, and conflict

• Working knowledge and understanding of the basic principles, theories, concepts, and practices in the applicable area of engineering/ technical specialization.
• Must possess strong interpersonal skills including written and oral communication, conflict management and people management.
• Ability to analyze network plans and communicate network architecture requirements.
• Experience with audio/video technologies including, but not limited to: Encoding, Compression, MPEG 1/2/4, H.264, H.323, IPTV, and IP streaming preferred.
• Knowledge of LAN/WAN architecture preferred.
• Knowledge of HL7 preferred.
• IT or Medical Device background preferred.

Bachelor's Degree Preferred

25% travel required

Know someone at Stryker?

Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program at https://careers.stryker.com/referrals/
About Stryker

Stryker is one of the world's leading medical technology companies and, together with our customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes.

We are proud to be named one of the World's Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com