Snr. Director of IT Management & Governance at KnowBe4 (Tampa Bay, FL)

| Tampa Bay, FL
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KnowBe4, Inc. is the provider of the world's largest security awareness training and simulated phishing platform.  KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day. Tens of thousands of organizations worldwide use KnowBe4’s platform to mobilize their end users as a last line of defense and enable them to make better security decisions, every day.
We have ranked a best place to work for women, millennials, and in technology nationwide by Fortune Magazine as well as #1 or #2 in The Tampa Bay Top Workplaces Survey for the last six years.

Clearwater positions open to candidates located in greater Tampa Bay area.

The Snr. Director of IT Management & Governance role is responsible for the ownership, development, and leadership of the IAM, EUC, Communication, Infrastructure IT and the associated automation teams at KnowBe4. This role includes the forward planning of these groups as well as the day to day operational controls of the systems and personnel. This position will be responsible for the audit and governance of IT systems and processes.

Primary Responsibilities

  • Provide a point of ownership and development for IT system management, governance, and process automation
  • Provide a point of ownership for defined enterprise functions such as identity management, end user computing deployment and security, IT communication systems and infrastructure
  • Develop and maintain a roadmap of CB efforts and improvements including achieving all pre-set baselines as well as provide vision and strategy for future development
  • Translate IT strategic goals into operational plans
  • Engage with key stakeholders and the project management group to prioritize and design IT projects
  • Develop, manage and control a project delivery plan and report critical milestone updates to leadership.
  • Evaluate current SaaS solutions as well as potential new solutions to eliminate tech debt and maximize efficiency 
  • Identify and document process improvements/changes that help streamline and improve department functionality 
  • Maximize efficiency throughout IT processes with automation and integrations of systems
  • Manage goals, priorities, escalations, volumes, aged projects, and other associated processes and metrics
  • Hire, promote, discipline, and fire subordinate employees, or the employee’s suggestions and recommendations as to the hiring, promoting, disciplining, and firing subordinate employees is given particular weight

Education and Qualifications

  • Minimum 5 years of project management experience
  • Minimum 5 years in a technical project environment
  • Familiar with technical compliance requirements (SOX, SOC2, Fedramp, ISO)
  • Experience in resource management
  • Experience in cloud systems (Azure, SAML/SSO Provider)
  • Experience in automation/workflow systems
  • Experience in software and SaaS development
  • Experience in JIRA and Smartsheets
  • Team management including resource and project planning
  • High level technical understanding of cloud based, automation and analytical systems
  • API development
  • Cloud infrastructure understanding
  • Strong time management skills with adaptability to manage multiple projects, priorities and employees
  • Strong customer service skills

Note: An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit

No recruitment agencies, please.

More Information on KnowBe4
KnowBe4 operates in the Cybersecurity industry. The company is located in Clearwater, FL. KnowBe4 was founded in 2010. It has 1100 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Dental Benefits, Vision Benefits, Health Insurance Benefits, Life Insurance and Mental Health Benefits. To see all 161 open jobs at KnowBe4, click here.
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