Site Reliability Engineer (Salt Lake City, UT)

| Salt Lake City, UT
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About MasterControl:

MasterControl Inc. is a leading provider of cloud-based quality and compliance software for life sciences and other regulated industries. Our mission is the same as that of our customers to bring life-changing products to more people sooner. The MasterControl Platform helps organizations digitize, automate and connect quality and compliance processes across the regulated product development life cycle. Over 1,000 companies worldwide rely on MasterControl solutions to achieve new levels of operational excellence across product development, clinical trials, regulatory affairs, quality management, supply chain, manufacturing, and postmarket surveillance. For more information, visit


MasterControl is passionate about embracing a customer-first mindset to constantly improve the experience, integration, and adoption of our products to enable our mission of "Bringing Life-Changing Products to More People Sooner."

As a member of the Internal Platform Team, you will work closely with the engineering, product, security, and support teams to develop infrastructure, runtime, and pipeline automation that enables and empowers through self-service capabilities with our internal developer platforms.

The Internal Platform team requires a mix of systems and software engineering skillsets and disciplines. Our team has front-row seats in empowering our product teams through SDLC lifecycles and championing DevSec and SaaSOps practices, continually examining the next improvement opportunity. We create a smooth deployment experience by shielding internal teams from the ever-growing complexities of the underlying infrastructure and providing standards, and guard rails while balancing internal team autonomy.

We are responsible for the enablement and ownership of the reliability, scalability, automation, evolvability, security, and any issues related to the act of building and operating software. We live at the forefront of innovation as we work to accelerate MasterControl's competitive advantage through automation and end-to-end process improvements - in short, we are never done!

The Site Reliability Engineer contributes to the success of the Internal Platform Teams SaaSOps disciplines. We define SaaSOps as a practice referring to how software-as-a-service applications are managed and secured through centralized and automated operations, resulting in reduced friction, improved collaboration, and better employee experience.

  • Administer, manage, and provision our always-available cloud-based infrastructure, data lake, and deployment pipelines, participate in on-call rotations supporting our Internal Developer Platforms (IDP)
  • Influence and promote, standards, and methods for large-scale enterprise systems.
  • Embed with and advocate for other technical operations, product, engineering, and support teams ensuring their operational success with their products and micro-services.
  • Define and execute standards for deployments at scale, infrastructure, reliability, and scalability, and iterate and optimize for continual improvements.
  • Instrument observability in our systems for reliability, high availability, performance, and efficiency of our next-generation products.
  • Drive the adoption of and enforce service level objectives (SLO)
  • Champion continuous improvements using Accelerate metrics to systematically drive down detection (MTTD) and mitigation/restoration (MRRT).
  • Foster blameless postmortems and Just Culture, supporting investigations of outages and/or problem-solving issues.
  • Document procedures, policies, and technical instructions building an internal knowledge base to support the Internal Platform team.

Required Experience:
  • 2+ years of combined experience administering or operating production systems or internal systems as a Systems Administrator, Systems Engineer, or equivalent operations role managing large-scale global systems requiring 24x7 availability.
  • 4+ years of combined experience with scripting and automation in at least one of the following languages: Bash, CloudFormation, PowerShell, or Terraform
  • Amazon Web Services (AWS) Certified Solutions Associate or equivalent experience and/or equivalent experience with Microsoft Azure, or Google Cloud Provider (GCP).

Preferred Qualifications:
  • 2+ years of experience with containerized workloads and the deployment and administration of Kubernetes (K8s) or equivalent container runtime orchestration framework.
  • 4+ years of combined experience in software development, scripting, or automation experience in at least one of the following languages: .Net Core, C#, Go, Java, Python, or Ruby.
  • 2+ years of experience with cloud-managed and distributive networking services and protocols.
  • 4+ years of experience administering, maintaining, managing, and operating any of the following categories:
    • Distributed systems leveraging web-scale technologies such as Linux, Apache, Nginx, NoSQL, RDBMS, Redis, Postgres, Kafka, or Kafka Streams.
    • IAM, PAM, and Secrets Management solutions and technologies such as Duo, HashiCorp Boundary, HashiCorp Vault, StrongDM, or Teleport
    • Machine Learning (ML) and Artificial Intelligence (AI) solutions such as Apache Airflow, Databricks, H20 AI, Hugging Face AI, or GCP's Vertex AI.
    • Observability Systems such as App Dynamics, Datadog, Dynatrace, Grafana, Graphite, Honeycomb, Icinga, Loki, Mimir, New Relic, Open-Telemetry, Prometheus, or Tempo
  • Ability to effectively prioritize and execute tasks in high-pressure environments.
  • Capability to meet multiple, challenging deadlines while communicating expectations clearly.
  • Sense of ownership and pride in your performance and its impact on the company's success.

Physical Demands and Working Conditions
  • Ability to operate a computer and work at a desk for extended periods of time.
  • Ability to quickly learn technical skills.
  • Ability to communicate effectively.
  • Some travel might be required.

Why Work Here?


MasterControl is a place where Exceptional Teams come together to do their best work. In fact, hiring Exceptional Teams is a core value of ours. MasterControl employees are surrounded by intelligent, motivated, and collaborative individuals. We like to call it #TheBestTeamOnThePlanet.

We work hard to develop and challenge our employees' skill sets, recognize their contributions, encourage professional development, and offer a one-of-a-kind culture. This is why we say #WhyWorkAnywhereElse?

MasterControl could be your next (and last) career move!

Here are some of the benefits MasterControl employees enjoy:
  • Competitive compensation
  • 100% medical premium coverage (yes, you read that right!)
  • 401(k) plan with company match
  • Generous PTO packages that increase with tenure
  • Schedule flexibility
  • Fitness clubs (you get paid to have fun and be active!)
  • Company parties and employee recognition programs
  • Wellness programs (free Fitbit, gym membership and athletic shoe reimbursements, etc.)
  • Onsite physician and massage therapist
  • Innovation center and gaming rooms at the office
  • Dental/vision plans
  • Employer paid life insurance policy
  • Much, much more!

Applicants must be currently authorized to work in the United States on a full-time basis.
More Information on MasterControl
MasterControl operates in the Analytics industry. The company is located in Salt Lake City, UT. MasterControl was founded in 1993. It has 623 total employees. To see all 30 open jobs at MasterControl, click here.
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