Come Create at Ricoh

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information--how it is collected, stored, managed, and shared--to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in yourself

At Ricoh, you can:

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually.
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

POSITION PROFILE

Leads day-to-day operations of specified up to 2-person site, service or shift. Develops, implements and reviews related procedures. Invoices accounts and interacts with customers and various business units to maintain an acceptable work environment. Responsible for assisting in the daily management of assigned facility by reporting and escalating facility related issues; assists in maintaining acceptable profit levels and ensures that customer expectations are met. The Site Leader is the point person on site for customer issues and contract compliance for sites with no Site Manager assigned.

JOB DUTIES AND RESPONSIBILITIES

• Responsible for effective implementation and management of RICOH Service Excellence.
• Understands Service Level Agreements and is able to execute and report on effectively achieving them
• Understands contractual obligations and is able to track compliance and remedies
• Functions as a document specialist or other operations worker.
• May maintain daily routine functions to include creating/completing work orders, contractor monitoring, inspections, reporting facility related issues, lending support as required.
• Handles formal contact with the customer on a daily basis in MS.
• May include interaction with contracted vendors, facility management and occupants.
• May be required to escort vendors through tours, inspections or problem resolution. Reports light bulb outages, plumbing issues, system malfunctions and assist in scheduling repairs as required.
• May assist in small office moves to include; movement of smaller items, assessing seating, layout needs and scheduling.
• May be responsible to monitor levels and manage ordering of office supplies and stationary.
• Conference room coordination and A/V equipment resource management.
• Provides training on workflow and machine operations when necessary.
• Ensures payroll accuracy by overseeing and correcting all time clock punches.
• Achieves shift profitability in the area of cost of goods by effectively supervising the shift in the use of company materials and supplies.
• Ensures the quality of operations for shift by assisting in the achievement of goals in Audit and Deadline compliance.
• Meets quality and deadline standards by the effective use of job scheduling practices.
• Maintains efficient workflow by holding direct reports accountable for quality and efficiency of their work.
• Facilitates resolution of issues concerning pricing, orders-in and invoicing by interacting and communicating with sales department.
• Ensures all direct reports execute objectives by the use of a developmental plan/ninety (90) day plan and regular performance reviews; posting productivity, quality and deadline results.
• Maintains positive internal working relationships with all department employees by communicating in a professional manner.
• Completes site reports and other paperwork on time and accurately.
• Completes month-end management report in the absence of Site Manager.
• Possesses ability to manage financial results by interpreting projecting, managing declining balances and reconciling profit and loss statement.
• Responsible for managing P-L.
• Performs other duties as assigned.
• Assist the assigned AOM/ESM or NOM with staffing and performance management of site personnel ".
• Uses Ricoh policy and tools to address any performance and/or attendance issues for direct reports.
• Place requisitions for site products and supplies by utilizing Oracle's iProcurement application.