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Job Description


Acts as the primary customer interface for the Customer Experience Center and primary administrative support personnel for the Business Management (BM) organization. Professionally interacts with customers and high level Thermo Fisher and non-Thermo Fisher executives.

How will you make an impact?

Our Cincinnati site is a Center of Excellence for specialized oral solid dose commercial manufacturing and drug development within our Pharma Services Group (PSG). By joining Thermo Fisher Scientific, you will have the opportunity to impact the lives of our customer's patients in the local community and worldwide. The Customer Services Coordinator supports the Business Management team by performing day-to-day customer business tasks that support commercial products. This is an excellent development opportunity that can align with your career aspirations if you are interested in growing within the pharmaceutical Business Management space.

Essential Functions:
  • Serves as primary commercial customer logistics coordinator for site.
  • Deals with highly confidential employee/site management information.
  • Supports Director of Business Management while also multi-tasking as appropriate for team members within the Business Management organization, with constant adjustments due to changes in business priorities.
  • Primary logistics support for food / catering for customer visits.
  • Coordinates office assignments for customers while on-site in Customer Experience Center.
  • Responsible for holding official sales master Powerpoint slides.
  • Responsible for maintaining Customer Experience Center/department office supplies and refreshments and associated customer printing needs.
  • Coordinates as needed on and off site workshops for BM team.
  • Maintains site customer visit calendar, including but not limited to: Sales visits, Business Review Meetings, BM department meetings and batch observations.
  • Maintains customer gifts inventory.
  • Primary department contact for all shipping requests.


High school or GED


3 years of administrative experience required, or equivalent combinations of education, training, and relevant work experience may be considered

Knowledge, Skills & Abilities:
  • General knowledge of the pharmaceutical industry and practical knowledge of GMPs.
  • Advanced interpersonal skills and ability to solve problems, make decisions independently, and coordinate projects.
  • Strong proficiency in Microsoft Outlook, Word, Excel and Powerpoint.
  • Ability to work and communicate well with employees in multiple areas and job levels.
  • Effective written and interpersonal skills.
  • Ability to work on multiple projects simultaneously.

Physical Requirements:

This is an On-site role and requires attendance to the office for conducting work related tasks.
Position requires ordinary ambulatory skills and physical coordination sufficient to move about office locations; ability to stand, walk, stoop, kneel, crouch periodically for prolonged periods of time; manipulation (lift, carry, move) of light to medium weights of 10-35 pound pounds; arm, hand and finger dexterity, including ability to grasp and type for prolonged periods of time; visual acuity to use a keyboard, computer monitor, operate equipment, and read materials for prolonged periods of time; ability to sit, reach with hands and arms, talk, and hear for prolonged periods of time.

At Thermo Fisher Scientific, each one of our 75,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission-enabling our customers to make the world healthier, cleaner and safer.
More Information on Thermo Fisher Scientific
Thermo Fisher Scientific operates in the Biotech industry. The company is located in Waltham, MA. Thermo Fisher Scientific was founded in 2022. It has 61393 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 531 open jobs at Thermo Fisher Scientific, click here.
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