SharePoint Administrator and IT Systems Support Specialist at CACI International Inc (Hampton Roads, VA)

| Hampton Roads, VA
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SharePoint Administrator and IT Systems Support Specialist

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: Secret

Employee Type: Regular

Percentage of Travel Required: None

Type of Travel: None

CACI is seeking a SharePoint Administrator and IT Systems Support Specialist. This is an amazing opportunity for an experienced IT Customer Support Specialist to provide a full range of on-site IT asset support and perform as the SharePoint administrator/developer for a U.S. Navy customer located in Norfolk, VA.

Duties include but are not limited to:
  • SharePoint functional expertise- set up, user access, file management, and client training
  • System installation; defining, documenting, and enforcing system standards.
  • Configuring and installing various telecommunication and laptop devices and services (e.g., printers, VPN, QoS).
  • Conducting testing of systems after software pushes
  • Monitoring performance; troubleshooting network problems and outages;
  • Coordinating upgrades;
  • Performing network maintenance and system upgrades including service packs, patches, hot fixes and security configurations.
  • Monitoring network engineering performance and ensure system availability and reliability.
  • Working with vendors and other IT personnel for problem resolution.
  • Providing Level-2/3 support and troubleshooting to resolve issues.

Specific responsibilities will include supporting the government senior managers in command IT asset management and SharePoint site maintenance. You will be responsible for these functional areas:

SharePoint Site Collection Administrator & Developer:
  • Manage Command SharePoint site versions 2007, 2010, and 2013.
  • Advisor to NAVSEA & RMC SharePoint Site Collection Administrators by reporting site wide issues and recommend solutions.
  • Advisor to Maintenance Data Systems division on the development and implementation of the Ships Visit Requests (SHVR) SharePoint Site. This site functions as the tool used by RMC Security Offices and Ship Security for contractor access and denial of access on board Ships through the use of work flows, out of the box web parts and MS Office Data Products.
  • Assist Ship Security and RMC Security Offices with SharePoint Access to SHVR, and troubleshoot SharePoint and browser related issues with SHVR.
  • Gather business requirements, make recommendations, and develop streamlined out of the box and custom SharePoint solutions such as an automated travel approval workflow, command internal task tracking list, resource reservation calendar, internal correspondence routing, engineering discussion forums and troubleshooting database for knowledge sharing.
  • Investigate access requests from users outside of the maintenance community and verify need to know for access.
  • Approve user accounts, delegate, and audit command permissions for large RMC Maintenance Community user base.
  • Build, maintain, and upgrade department site pages and web parts as requested by department representatives.
  • Developed RMC Mission Planning and Execution sites to help facilitate knowledge sharing throughout maintenance community budget planning.
  • Prepare and administer training briefs through online and in-person training sessions for End-Users.
  • Provide End-User Support troubleshooting webpages, web-parts, permissions, workflows, lists and libraries.
  • Use Adobe Photoshop, Adobe Illustrator, and Adobe Fireworks software to create attractive images & icons for SharePoint sites.
  • Use JavaScript to create Stop Light Performance Indicators for on time and overdue correspondence and tasks.
  • Submit Tier II & Tier III level tickets to Navy 311 regarding technical questions and coordinate potential solutions while acquiring the knowledge for future reference.
  • Provide Site Collection Administrator support to FDRMC administrator in Naples, Italy.
  • Maintain QMS Library to facilitate knowledge sharing between the RMC Quality Assurance Community by allowing QA managers to utilize Document Sets to keep organized QMS data easily accessible

Desktop Support Specialist
  • Trusted Proxy for Flag Level and Senior Executive Level leadership by facilitating trouble tickets, asset setup, maintenance, data back-ups, and mobile device operations
  • Instructing new users on SAAR Form completion and compile required training certifications and other forms for NMCI account creation and logical moves. Process SAAR Forms to NAVSEA headquarters and ensure PII data is encrypted and safe when transmitted.
  • Daily troubleshoot problematic hardware and software used by command personnel.
  • Mobile device (IOS/Android) Support Specialist.
  • Provide in person or online End-User training for Office, IOS, and Windows systems
  • Use Audio Visual and Telecommunications expertise to maintain two conference rooms and associated equipment. Perform routine checks on ISDN and NMCI VTCs, wireless microphones, conference phones, projectors, video cameras, and network routing equipment.
  • Advise End-Users on data preservation and routinely assist with individual data back-ups.
  • Work with Command IAM, Cyber Security Team, and NAVSEA IAM on IA tickets generated due to network port security, PII spillage or classified data spillage.
  • Assist Cyber Security Team. Provide assets, accounts, delegate proper access to systems. Assist with NMCI Ethernet drops and MFD allocation.
  • Create new network cable runs through cubicles and ceilings for new user spaces as required.
  • Set up VTC and teleconference meetings for users and provide immediate technical assistance if required
  • Provide over the phone support to troubleshoot remote connectivity, software and hardware issues with teleworking users, CONUS and OCONUS travelers, and other users stationed across the country.

Command Asset Inventory Manager
  • Maintain MS Access database to track asset assignments and locations, software capabilities, and send reports to parent command.
  • Evaluate hardware and software needs, make recommendations, and order approved requirements.
  • Assign new users assets based on current inventory and software needs.
  • Tag and record IT equipment to property barcodes.

Required Qualifications:
  • Bachelor's Degree in Computer Science, Computer Engineering, Computer Information Systems, Computer Information Assurance or related field
  • 5+ years of recent IT and SharePoint experience
  • Demonstrated expertise in SharePoint administration- SharePoint versions 2007, 2010, and 2013 experience
  • Active Secret Clearance
  • Minimum of current CompTIA Security + Continuing Education (CE) required

Desired Qualifications:
  • Ideal candidate would have the above qualifications and background in U.S. Navy or ship repair/maintenance
  • Experience interacting with senior-level government managers

Physical Demands:
  • Normal demands associated with an office environment. Ability to work on computer for long periods, and communicate with individuals by telephone, email and face to face. Some travel up to 25% may be required.

What we can offer you:

At CACI, our philosophy of employee development and advancement rests on a cultural foundation of providing unlimited and equal opportunity for growth, recognition, and rewards. We provide the environment, support and responsive, available management to nurture and stretch your abilities. We also offer a career mobility program to make it easy to build a dynamic career at CACI and offer flexible work schedule arrangements to support work/life balance.
  • CACI has been named one of Fortune magazine's World's Most Admired Companies for 2022
  • CACI also has more than 20 Communities of Practice to share and gain skills and knowledge regarding various technologies and topics including SAP, Salesforce, Agile Development, and many more. The associated Learning Academies provide training and certifications to gain additional skills and build your brand. We offer competitive benefits and learning and development opportunities
  • We are mission-oriented and ever vigilant in aligning our solutions with the nation's highest priorities
  • With over 25,000 employees worldwide, CACI has been named a Best Place to Work by the Washington Post
  • For over 55 years, the principles of CACI's unique, character-based culture have been the driving force behind our success

Company Overview: At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.

As a federal contractor, CACI is subject to any federal vaccine mandates or other customer vaccination requirements. All new hires are required to report their vaccination status.
More Information on CACI International Inc
CACI International Inc operates in the Information Technology industry. The company is located in Reston, VA. CACI International Inc was founded in 1962. It has 17673 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 62 open jobs at CACI International Inc, click here.
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