Bluecore

Retail MarTech company that empowers marketers to launch personalized campaigns in 60 seconds

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Operations//Operations Management//

Services Consulting Manager at Bluecore

Bluecore

+ 1 more | Remote

Sorry, this job was removed at 4:57 a.m. (CST) on Thursday, May 12, 2022

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In the minute it takes you to read this job description, Bluecore has launched over 100,000 individually personalized marketing campaigns for our retail e-commerce customers!

The Services Consulting Manager will be part of our Customer Services team and work closely with the SVP of Customer Services and Support and VP of Solution Consultants, pre-sales. Your job will be to partner with our Services and sales teams and pre-sales Solutions Consultants, helping drive value for our customers by leading the identification of customer needs to inform our scoping and implementation efforts on Bluecore’s rapidly growing suite of products and services.

This role involves maintaining a solid understanding of the Bluecore product strategy, professional services offerings, and sales pipeline to identify opportunities where our services can bring business value to our customers and identify where implementations will need deep requirements gathering

The role:

Quickly develop a deep understanding of Bluecore products and how they can be leveraged to meet customer requirements
Display passion about the value which our products deliver to our customers by utilizing our value selling approach in partnership with our customers
Support a large team of sales reps as the services technical resource
Be responsible for supporting the services revenue targets for Bluecore
Follow technological trends to support services efforts in preparing for new technology needs
Create, review and/or validate client project and program proposals and delivery timelines
Evaluate complexities, identify custom features that may be needed, and work with internal stakeholders to deliver to the customer
Role will require significant collaboration with customers and internal teams to ensure our engagements are set up for success from the pre-sales cycle. This includes:

Participating on prospect/client scoping calls with the Account Management and Customer Success teams to determine the true need and ensure the appropriate solutions are being sourced
Understanding the prospect/client’s team structures and capabilities, and determine how best to address bottlenecks and meet needs with a mix of solutions and services

Write full and comprehensive statements of work
Improve internal processes for requirements gathering and scoping

What you bring to the team:

4+ years of technical consulting services experience, working within a SaaS Martech/Adtech organization preferred
Ability to influence senior-level customer decision makers, as well as internal leadership on forging a path forward
Bachelor's degree from an accredited college or university
Demonstrated ability to work across multiple lines of business including marketing, sales, customer success, professional services and operations
Self-starter who is able to optimally time manage, prioritize, produce with autonomy, and provide visibility to key deals
Significant attention to detail
Experience with Jira, monday.com or equivalent PM tool
Willingness to work Eastern Standard hours of business on most days, although position can be remote
Role may require some travel in the future

About Us:

Bluecore is a multi-channel personalization platform that gives retailers a competitive advantage in a digital-first world. Unlike systems built for mass marketing and a physical-first world, Bluecore unifies shopper and product data in a single platform, and using AI/ML, activates welcomed personal experiences at the speed and scale of digital. Through Bluecore’s dynamic shopper and product matching, brands can personalize 100% of communications delivered to consumers through their shopping experiences, anywhere.

This comes to life in three core product lines:

Bluecore Communicate™ a modern email service provider (ESP) + SMS

Bluecore Site™ an onsite personalization product

Bluecore Advertise™ a paid media product

Bluecore is credited with increasing lifetime value of shoppers and overall speed to marketing for more than 400 brands, including Express, Tommy Hilfiger, The North Face, Teleflora and Bass Pro Shops. We have been recognized as one of the Best Places to Work by Fortune, Crain's, Forbes and BuiltIn as well as ranked on the Inc. 5000, the most prestigious ranking of the nation’s fastest-growing private companies.

We are proud of the culture of flexibility, inclusivity and trust that we have built around our workforce. We are a remote first organization with the option to potentially work in our New York headquarters on occasion moving forward. We love the opportunity to come together – but employees will always have the option on where they work best.

At Bluecore we believe in encouraging an inclusive environment in which employees feel encouraged to share their unique perspectives, demonstrate their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences. Bluecore is a proud equal opportunity employer. We are committed to fair hiring practices and to building a welcoming environment for all team members. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, familial status or veteran status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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Candidate Location Eligibility:

New York City, NY

Technology we use

Engineering
Product
Sales & Marketing

- JavascriptLanguages
- PythonLanguages
- ReactLibraries
- ReduxLibraries
- MemcachedDatabases
- RedisDatabases
- SQLiteDatabases
- Google DatastoreDatabases
- Google BigQueryDatabases
- Google Cloud SQLDatabases
- MixpanelAnalytics
- InVisionDesign
- SketchDesign
- ConfluenceManagement
- JIRAManagement
- WrikeManagement
- WordpressCMS
- SalesforceCRM
- MarketoEmail
- MarketoLead Gen

Dottie Duncan

Manager, Customer Onboarding

A people-first culture

Bluecore's ego-less culture empowered Duncan to transition from customer success to the customer onboarding team. After realizing her passions aligned more with onboarding, Duncan's customer success lead was her main advocate in her desire to switch teams. Leaders offered their expertise and helped provide Duncan with the opportunities she needed to grow and succeed. From there, Duncan moved up to manager, customer onboarding.

There’s a commitment to people at Bluecore that I haven’t experienced at other companies.

Indu Subbaraj

Senior Software Engineer

The freedom to try

Technical growth: achieved

Subbaraj said she's empowered to share her technical ideas and lead projects, even when more seasoned team members are available. This freedom has given her the technical breadth to evolve her skills and help build a stable ecosystem for engineers to develop services on Google Kubernetes Engine. The project, which requires tools like Argo Rollouts and Istio, lets devs repeatedly deploy their apps without manual oversight.

One of Bluecore engineering’s greatest strengths is its commitment to 'ideas over titles.’

Kim Surko

Senior Vice President of Customer Success and Services

Fostering Inclusivity

Be yourself without fear of prejudice and judgment

Diversity and inclusion aren't just important for innovation at Bluecore, Surko said — they ensure everyone feels empowered to be their authentic selves. Through its D&I committee, Surko and nearly two dozen others lead events observing Black History Month, Lunar and Chinese New Year, and international potlucks that celebrate diversity. The committee also introduced #BiasCorrect, a Slack plugin that calls out unconscious bias.

Bringing individuals together from different genders, cultures, backgrounds and sexual orientations leads to different perspectives and the ability to think beyond the immediate and execute the impossible.

What are Bluecore Perks + Benefits

Bluecore Benefits Overview

At Bluecore we offer a comprehensive array of class leading employee benefits and perks, in line with the strong value we place on people and culture. We value our people and believe that a companies culture and environment are paramount to its success.

Culture

Volunteer in local community

Bluecore hosts a volunteer month as well as volunteer efforts throughout the year that are open to the entire organization, including food drives, events and fundraisers.

Friends outside of work

Eat lunch together

Intracompany committees

Bluecore is big on collaboration, which extends beyond the day to day through internally run groups like our Ladies of Bluecore and D&[email protected] committees

Open door policy

Team owned deliverables

Team based strategic planning

Group brainstorming sessions

Open office floor plan

Diversity

Dedicated Diversity/Inclusion Staff

Highly diverse management team

We pride ourselves on the diversity of our executive leadership team, 40 percent of whom are female and are continually focused on expanding the diversity of our entire organization.

Unconscious bias training

We partner with Life Labs for their Behaviors of Inclusion Training, which is required for all to learn the science and best practices for an inclusive work environment.

Diversity manifesto

Mean gender pay gap below 10%

Diversity Employee Resource Groups

Hiring Practices that Promote Diversity

Health Insurance & Wellness Benefits

Flexible Spending Account (FSA)

Our flexible spending plans assist employees with out of pocket medical and dependent care expenses, while also offering a pre-tax benefit to lower their tax liability each year.

Disability Insurance

Bluecore provides both long-term and short-term benefit plans, fully paid by the company, in supplement to any state plans that may be in place.

Dental Benefits

We offer a national level PPO dental plan with a vast network of providers and which covers all preventative maintenance and two cleanings each year.

Vision Benefits

We offer a national level vision plan, with options to use an allowance each year towards contacts or frames and lenses, with very low employee cost.

Health Insurance Benefits

We are currently offering a national level health plan, offering an extensive network of providers and provide three different coverage lines to best need the individual needs of employees.

Life Insurance

Each employee is provided a $50,000 Life and AD&D policy, with the option to purchase supplemental coverage at steeply discounted rates.

Wellness Programs

We offer programs to expense back the cost of gym and fitness memberships as well as a data driven weight loss program sponsored by our health insurance provider.

Team workouts

Retirement & Stock Options Benefits

401(K)

Bluecore's 401(k) retirement plan offers a broad selection of stocks, bonds and international index funds to choose from.

Company Equity

Employees are offered options at the time of hire and based on performance, giving a sense of ownership in the company.

Performance Bonus

Select positions are eligible for performance based awards in the form of bonuses, which varry by department and position.

Child Care & Parental Leave Benefits

Generous Parental Leave

We offer a generous 12 week parental leave policy for either new parent to spend time with their child.

Flexible Work Schedule

We believe that each employee is most productive at different times, we allow employees and their managers to develop work schedules that align to both the needs of the business and the employee.

Remote Work Program

Our remote work program includes working remotely on occasion as needed.

Family Medical Leave

We have generous leave policies which work in tandem with federal and state laws to allow employees to care for family as the need arises.

Vacation & Time Off Benefits

Unlimited Vacation Policy

Generous PTO

Bluecore has an amazing (unlimited) PTO policy that provides our people the flexibility to take the time they need to live a balanced and fulfilling life.

Paid Volunteer Time

As part of our generous PTO plan, we also allow and encourage employees to take time off to volunteer for causes within our community and those which resonate with their interests.

Paid Holidays

Paid Sick Days

As part of our generous PTO plan, we also allow and encourage employees to take time off to volunteer for causes within our community and those which resonate with their interests.

Perks & Discounts

Casual Dress

Our dress code is flexible, including shorts, t-shirts and other casual attire to change with the weather and allow employees to dress up when needed and down when appropriate.

Company Outings

We offer multiple virtual events from holiday parties, trivia nights, team outings and other social events on a regular basis.

Recreational Clubs

As hard as we work we know that relaxation and self care are critical to happiness and success. We host regular board game nights, trivia, karaoke, soccer club, and tennis outings to name a few.

Fitness Subsidies

We offer programs to expense back the cost of gym and fitness memberships.

Home Office Stipend for Remote Employees

Bluecore offers a 200 dollar monthly reimbursement that can be applied to home office setup, exercise, and/or learning and development.

Professional Development Benefits

Job Training & Conferences

Bluecore University is our in-house training program dedicated to advancing our teams. Courses range in depth and are on subjects like Growth Mindset, social styles, and leadership frameworks.

Diversity Program

Lunch and learns

Bluecorian run learning sessions that can vary from, learning how to juggle, speak french or analyze ones handwritings.

Cross functional training encouraged

Promote from within

Additional Perks + Benefits

What makes Bluecore extra special is the comprehensive nature of our benefits. Our company is not only focused on professional development but on physical and mental well being as well. Bluecore truly cares about the whole employee.

View full list of perks + benefits

An Insider's view of Bluecore

How would you describe the company’s work-life balance?

We are truly flexible! At Bluecore you come to work as your whole self and that means working hard with amazing people and taking time off when you need it. Time off is for your self-care and family/friend/pet needs. We implemented a 2 week PTO minimum, Summer Fridays with the entire company off it makes it easier to relax and recharge.

Tara Sussman

VP of HR

How do you collaborate with other teams in the company?

The FDE team lives at the crossroads connecting every other team at Bluecore. As the technical arm of the Customer Success team, we're the most client-facing engineers and the most tech-savvy customer contacts. We work with Sales and Solutions Consulting to creatively address clients' strategic needs. My team's knowledge of the product is vast.

PJ Molski

Forward Deployed Engineering Team Leader

How does the company support your career growth?

Bluecore provides you with the pillar to not only grow within your role but also encourages you to work on projects that are of your personal interest. You have the opportunity to identify areas of improvement & the doors are always open to pitch new ideas. Whether it be via resources or open communication, you’re supported!

Sara Garrido

Manager, Customer Success

How do you make yourself accessible to the rest of the team?

Time is gold. It’s important to understand the stakeholders of my business, listen and learn about their goals. I make it a point to learn something new from someone every week and block time on my calendar to do the high-value impact work that will move the needle, choosing a few things that are actionable and add value within 30 days.

June Schaufus

Director, New Business Sales & Business Development

What projects are you most excited about?

Working with the executive team at Bluecore, we're always thinking big about our future. As a strategic partner, I want us to be working as efficiently as possible in order to achieve greater outcomes. It’s important to constantly evaluate and iterate on the way we get work done, so every time I can improve communication and processes is exciting!