ServiceNow Customer Service Management - Senior Manager at Crowe

| Nashville, TN
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Your Journey at Crowe Starts Here:

At Crowe, you have the opportunity to deliver innovative solutions to today's complex business issues. Crowe's accounting, consulting, and technology personnel are widely recognized for their in-depth expertise and understanding of sophisticated process frameworks and enabling technologies, along with their commitment to delivering measurable results that help clients build business value. Our focus on emerging technology solutions along with our commitment to internal career growth and exceptional client value has resulted in a firm that is routinely recognized as a "Best Place to Work." We are 75 years strong and still growing. Come grow with us!

Job Description:

Crowe is seeking a passionate leader to expand our ServiceNow Customer Service Management program. Our ServiceNow practice is recruiting strong, entrepreneurial driven, high energy leaders with a "start-up paced" mentality.

We are looking for leaders who are able to make an immediate impact and help accelerate our continuous growth.

Responsibilities:
• Serve as a Subject Matter Expert on Customer Service and Field Service best practices
• Guide our clients through their implementations to maximize their expertise and maturity
• Advise clients on leveraging ServiceNow for supporting their ServiceNow programs
• Lead project implementation & oversee technical architectural design, while working directly with our Engagement Lead, Solution Architect, and team of Developers to ensure client success
• Provide final quality assurance reviews of all deliverables
• Support business development activities
• Expand client's vision and opportunities to drive additional business value through ServiceNow

Desired Skills:
• Certified System Administrator (CSA)
• Certified Implementation Specialist - Customer Service Management
• Certified Implementation Specialist - Field Service Management
• Suite Certification - CSM Professional

Qualifications:
• 10+ years of work-related experience in a professional environment
• 3+ years of experience with ServiceNow implementation
• Operates independently with limited guidance and identifies new opportunities
• ServiceNow implementation lead or system administrator experience
• Strong organizational, interpersonal and presentation skills
• Customer focused
• Excellent written and oral communication skills
• Exceptional problem solving, critical thinking, and analytical skills

Our Benefits:

At Crowe, we know that great people are what makes a great firm. We value our people and offer employees a comprehensive benefits package. Learn more about what working at Crowe can mean for you!

How You Can Grow:

We will nurture your talent in an inclusive culture that values diversity. You will have the chance to meet on a consistent basis with your Career Coach that will guide you in your career goals and aspirations. Learn more about where talent can prosper!

More about Crowe:

Crowe (www.crowe.com) is one of the largest public accounting, consulting and technology firms in the United States. Crowe uses its deep industry expertise to provide audit services to public and private entities while also helping clients reach their goals with tax, advisory, risk and performance services. Crowe is recognized by many organizations as one of the country's best places to work. Crowe serves clients worldwide as an independent member of Crowe Global, one of the largest global accounting networks in the world. The network consists of more than 200 independent accounting and advisory services firms in more than 130 countries around the world.

Crowe LLP provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
More Information on Crowe
Crowe operates in the Consulting industry. The company is located in Sacramento, CA, San Francisco, CA, San Jose, CA, Los Angeles, CA, Sherman Oaks, CA, Costa Mesa, CA, Denver, CO, Dallas, TX, Miami, FL, Fort Lauderdale, FL, Lakeland, FL, Tampa, FL, Atlanta, GA, Washington, D.C., DC, Livingston, NJ, New York, NY, Simsbury, CT, Westborough, MA, Burlington, VT, Cleveland, OH, Columbus, OH, Lexington, KY, Lexington, KY, Louisville, KY, Indianapolis, IN, Indianapolis, IN, Knoxville, TN, Franklin, TN, Clayton, MO, Springfield, IL, Oak Brook, IL, Chicago, IL, Fort Wayne, IN, Elkhart, IN, South Bend, IN and Grand Rapids, MI. Crowe was founded in 1942. It has 6889 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Dental Benefits, Vision Benefits, Health Insurance Benefits, Life Insurance and 401(K). To see all 3 open jobs at Crowe, click here.
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