ServiceNow Administrator - Telecommute at Optum

| Northwest Suburbs +25 more | Remote
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Optum is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life's best work.(sm)
We're seeking a System Administrator/ ServiceNow Support Specialist to join our team in support of a mission critical application serving OptumRx. In this role, you'll work in a fast-paced Agile environment administering and supporting a ServiceNow instance to meet the unique business needs of our users. Along the way you will learn new skills, develop an understanding of our PBM business and deliver value to our customers.
You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:
  • Provision, install, configure, operate, and maintain the ServiceNow platform
  • Perform daily system monitoring, verifying the integrity and availability of ServiceNow applications
  • Interface with the ServiceNow vendor for all operational requests / issues / needs
  • Drive monthly software releases
  • Coordinate system updates, patches, and configuration changes
  • Document administrative processes
  • Monitor and work catalog request tickets
  • Monitor and work incident tickets
  • Continuously work toward simplification, automation, and innovation of enterprise ServiceNow instance
  • Participate in the daily scrum meeting and other related Agile ceremonies
  • Proactively identify and communicate issues as they arise
  • Answering technical queries and assisting users
  • Troubleshooting any reported problems

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
  • ServiceNow Certified System Administrator
  • 3+ years of ServiceNow administration experience in an enterprise environment including (data management, service automation, core application administration, populating of knowledge base, service catalog, creating workflows, collaboration, database administration, self-service and process automation, scripting, and application tool maintenance)

Preferred Qualifications:
  • 3+ years of experience with Agile scrum/Kanban methodology
  • 1+ years of experience with ServiceNow reporting functionality
  • Proven ability to develop and build effective partnerships and relationships, collaborating and influencing broadly and at multiple levels in the organization
  • Ability to present technical information to a non-technical audience
  • Solid verbal & written communication skills
  • Solid analytical, problem solving and systems thinking abilities
  • A passion for and commitment to a consumer and client driven culture

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies now require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles require full COVID-19 vaccination as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.
Careers with OptumRx. We're one of the largest and most innovative pharmacy benefits managers in the US, serving more than 12 million people nationwide. Here you'll fill far more than prescriptions. As a member of one of our pharmacy teams, you're empowered to be your best and do whatever it takes to help each customer. You'll find unrivaled support and training as well as a wealth of growth and development opportunities driven by your performance and limited only by your imagination. Join us. There's no better place to help people live healthier lives while doing your life's best work.(sm)
Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $82,100 to $146,900. The salary range for Connecticut / Nevada residents is $90,500 to $161,600. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.
*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Job Keywords: ServiceNow Administrator, ServiceNow System Administrator, ServiceNow Reporting Analyst, Quality Assurance, QA, PBM, Agile, Scrum Master, Agile Scrum Methodology, ServiceNow Proficient, ServiceNow Expert, ServiceNow Reporting, Pharmacy, OptumRx, HealthCare, Health care, Growth Opportunities, Telecommute, Telecommuting, Telecommuter, Work From Home, Work At Home, Remote
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Candidate Location Eligibility:
Ann Arbor, MI
Atlanta, GA
Austin, TX
Baltimore, MD
Boston, MA
Chicago, IL
Dallas-Fort Worth, TX
Detroit, MI
Hartford, CT
Houston, TX
Jacksonville, FL
Las Vegas, NV
Los Angeles, CA
Louisville, KY
Madison, WI
Minneapolis–Saint Paul, MN
Nashville, TN
New York City, NY
Philadelphia, PA
Phoenix – Mesa – Scottsdale, AZ
Raleigh-Durham, NC
San Diego, CA
San Francisco, CA
Seattle, WA
Washington DC

Technology we use

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What are Optum Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Professional Development Benefits
Tuition Reimbursement

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