We are looking for Desktop Support for an immediate need. This is a client-facing role & the candidate will have regular interactions with various client managers.
Job Description:
Preferable experience in managing a team that supports IT hardware, retail POS systems, Equipment Refresh, new store rollouts support, printers, scanners, Cash drawers, Pin pads, Displays, store level software support etc.,
Troubleshooting skills on desktop and shrink-wrapped applications(MS office, Adobe etc)
Troubleshooting skills on network connectivity, dial up and wireless systems
Exposure to password reset tools
Troubleshooting experience using remote control tools
Trouble shooting skills and experience in handling Exchange(Outlook)/Lotus Notes environment
Understanding of Desktop and Mobile Applications
Knowledge/exposure on ticketing tools like ServiceNow, Remedy, Siebel, Clarify, CA helpdesk, VNC, ControlF1, Dame Ware, Net meeting, Microsoft Share point etc
Good communication skills and customer management experience
Work experience with Global clients
Strong knowledge on operations/service delivery and ability to manage critical situations with minimum supervision
Willing to work in 24x7 environment
Understanding Contact/call center metrics (incident/request management)

***Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission. Our Cognizant Veterans Network assists Veterans in building and growing a career at Cognizant that allows them to leverage the leadership, loyalty, integrity, and commitment to excellence instilled in them through participation in military service.

**Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (such as an H-1B visa) for this opportunity.

About Cognizant
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the US, Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant."

About Cognizant
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @USJobsCognizant. Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
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