Service Support Analyst II at Charles Schwab (Omaha, NE)

| Omaha, NE
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Your Opportunity
Mid Level: Skills equiv. to 5 plus years in comparable position. Responsible for maintaining the computer systems, server management including installing, maintaining and upgrading the servers. Will ensure the servers are backed up, and that the server data is secure from unauthorized access. May also produce and create reports, charts, manuals proposals and perform light programming (scripting). Must be able to plan, coordinate and implement software version changes and use utility tools to monitor elements of the system, such as memory, central processing unit (CPU) and program errors generated from a system or software problem. Must also have knowledge in systems design and configuration. Strong verbal and written communication skills is required.

The Command Center Technician troubleshoots and develops technical solutions to restore software application and infrastructure failures, applies standard workaround procedures and ensures issues are resolved in a timely fashion, and escalates urgent problems requiring more in-depth knowledge to appropriate internal resources.

Workplace Flexibility Program: We're proud to support our employees in a working approach that allows you to bring your best self to work - whether that's in the office or remote.
  • Most Schwabbies have the opportunity to voluntarily work in the office or at home based on their preference, through the remainder of 2021.*
  • When the firm is ready to fully return to the office, employees will have the flexibility of a hybrid work environment, spending some time working remote and some time in the office.
  • Employees and managers can discuss and decide what works best for them, with additional flexibility available based on their role, business needs, and individual circumstances.
*Subject to change as Schwab is continually evaluating the current environment in order to best care for the safety and well-being of our employees.

What you are good at
What you'll do:
  • Conduct ongoing, real time monitoring and detection of incidents using state of the art monitoring technologies
  • Prevention of system incidents via the execution of pre-defined inspection scripts to interrogate the health of server operating system, database performance, and evaluation against standard performance levels
  • Verification and logging of batch job execution against defined service levels and the resolution of job failures
  • Gathering of data to support incident classification and performing the necessary analysis to correctly ascertain client impact
  • Execution of defined troubleshooting techniques to analyze system incident symptoms and define the resulting client/associate impact
  • Resolution of system incidents via the selection and execution of appropriate incident solutions and communication

What you have
Position Requirements:
  • 4 year college degree preferred or business equivalent
  • MIS or Computer Science major preferred
  • Minimum 5 year related work experience
  • Military education or experience may be considered in lieu of civilian requirements listed
  • Training or experience associated with the administration and engineering of technical infrastructure including Unix, Windows, Network Storage, middleware, or database
  • Experience/education centering on Information Technology or Customer Service in a brokerage operations environment
  • ITIL certification preferred
More Information on Charles Schwab
Charles Schwab operates in the Fintech industry. The company is located in San Francisco, CA and Lone Tree, CO. Charles Schwab was founded in 1973. It has 22335 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 580 open jobs at Charles Schwab, click here.
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