Service Specialist - PEO Payroll - Oasis at Paychex (Phoenix, AZ)

| Phoenix – Mesa – Scottsdale, AZ
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Overview

Under a moderate level of guidance and direction, provides customer service for one or more Paychex products. Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with Paychex policies and procedures. Builds knowledge of the organization, processes, and customers.

Responsibilities

  • Delivers quality service to Paychex clients via phone, email, chat, and other avenues
  • Follows up on outstanding items to issue completion in compliance with established Service Level Agreements
  • Develops and maintains an intermediate working knowledge of one or more Paychex products, as well as industry policies and procedures
  • Identifies opportunities for process improvement and works with leaders to implement
  • Demonstrates intermediate skill level with systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
  • Documents all interactions
  • Serves as a mentor for less experienced teammates
  • Performs data input, maintaining strong prioritization and organization


Qualifications

  • Bachelor's Degree - Preferred


Responsibilities

  • Delivers quality service to Paychex clients via phone, email, chat, and other avenues
  • Follows up on outstanding items to issue completion in compliance with established Service Level Agreements
  • Develops and maintains an intermediate working knowledge of one or more Paychex products, as well as industry policies and procedures
  • Identifies opportunities for process improvement and works with leaders to implement
  • Demonstrates intermediate skill level with systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
  • Documents all interactions
  • Serves as a mentor for less experienced teammates
  • Performs data input, maintaining strong prioritization and organization


Qualifications

  • Bachelor's Degree - Preferred
More Information on Paychex
Paychex operates in the HR Tech industry. The company is located in Rochester, NY. Paychex was founded in 1971. It has 14831 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 143 open jobs at Paychex, click here.
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