Service Specialist II

Requisition #: 507469
Location: Johns Hopkins Home Care Group, Baltimore, MD 21224
Category: Support Services (Services/Trades)
Work Shift: Day Shift
Work Week: Full Time
Weekend Work Required: Yes
Date Posted: Aug. 3, 2022

Responsible for performing all tasks related to specific position in a timely manner and meeting or exceeding supervisor's communicated expectations. Responsible for the delivery and/or pick up of medical equipment, supplies or pharmaceuticals to patients' homes or places of discharge. Will ensure completion of all applicable paperwork is accurate, legible and meets all regulatory requirements. Delivers exceptional customer service to all internal & external customers. Performs distribution service and warehouse duties according to the policies and procedures of Johns Hopkins Pharmaquip. Maintains a safe work environment, including all aspects of maintaining the fleet vehicles.

Education:

• High school Diploma or equivalent required.

Skills:

• Ability to work independently or with a group/team, problem solve & make decisions as necessary
• Good verbal and written communication skills. Must be able to read, write, speak and understand the English Language
• Knowledge of demographic areas of service, ability to read maps
• Ability to interact positively with patients and their families
• Use of good judgment & defensive driving techniques
• Must be self-motivated, responsible & maintain a cooperative attitude

Required Licensure, Certification, etc.:

• Current, valid driver's license, with no points

Work Experience:

• Six (6) months of home care or DME experience preferred

Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.