Service Manager at Crane Co. (Salt Lake City, UT)

| Salt Lake City, UT
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Position: Service Manager

Business Unit: Crane Payment Innovations

Location: Salt Lake City, Utah

CPI Summary:

Crane Payment Innovations (CPI) designs, manufactures and sells automated payment systems. They are the market share leader globally, serving over 110 countries and currencies. Our equipment processes over 4 billion transactions per week.

The strategic focus of CPI is to provide a full range of high quality money handling and service solutions, aimed at the financial services, gaming, retail, transportation, and vending markets. Drawing on decades of heritage and expertise, our team develops core validation technology to provide a range of payment systems and associated products with high security protection. CPI offers the most extensive range of bill and coin validators and recyclers, coin hoppers and dispensers, currency sorters/counters and software applications. All our products and technologies offer real end user benefits, from the highest level of security and fast acceptance rates, to low maintenance and labor costs. We pride ourselves on our people and our customer-centric focus.

Primary Function:

The Service Manager is responsibility for providing a high level of customer service and satisfaction by resolving reported daily equipment and/or technical problems and demonstrating and enforcing consistent high-quality standards. In addition, the Service Manager has a strong responsibility for growing the branch service operation, recruiting, supervising, scheduling and participating in technician tasks.

Responsibilities and Duties
  • Recruit, hire, direct, manage, coach and mentor field service technicians throughout the branch geographical territory
  • Participate in the recruitment and daily supervision of Administrative Assistants
  • Review and evaluate performance of branch field service technicians and where applicable Administrative Assistants
  • Organize and implement branch service contract and servicing programs in a manner which assures branch service department profitability
  • Scheduling of inspections for timely service performance to avoid any inspection credit write-off's against the service branch
  • Timely review and evaluation of PMIA related statements including Two-month renewal listings, Customer detail master list, Contract activity (PS. XLS), Credit Report of service commission, revenue and inspections
  • Working knowledge of Profit and Loss Service Statements and reponsible for Service Department expenses
  • Review technician service call reports and processing of other service paperwork and reporting
  • Management of branch parts inventory and technician/remote customer inventories
  • Demonstrate and enforce strict and consistent quality standards and compliance of all company policies, procedures and safety regulations
  • Oversee field service technician use and maintenance of company provided assets including fleet vehicles, tablet computers and mobile phones
  • Approval of employee time and attendance reports using ADP on-line application tool
  • Extended service coverage hours and 'on-call' when required
  • All other duties as required.

Job Requirements:
  • 3 years of field service experience and a formal technical program.
  • 5 years of progressively responsible field service experience, or equivalent.
  • Proficient in MS Office applications particularly Outlook and Excel.
  • Thorough understanding of iOS and MS Operating Systems and PC networking.
  • Impeccable Integrity. Must be able to gain access to highly secured environments.
  • Occupational licenses may be necessary to obtain depending on territory/accounts.
  • Proficient with electro-mechanical and software applications technologies
  • Excellent verbal and written communication skills and the ability to write or speak about complicated issues in a manner that will be understood by all
  • Strong Attention to details - able to proof their own work and the work of their staff to make certain that pay information and other important details are entered and tracked properly
  • Excellent math skills as need to process data and understand the meaning of the data.
  • Personable, approachable and able to work easily with others at all level
  • Extroverted and positive personality even in the most dire situationsA a bility to initiate and follow through on assignments without outside monitoring and work as a proactive team player
  • Be able to motivate others and create a positive team spirit
  • Ability to plan and execute group training sessions
  • Ability to mentor employees with respect to career and professional goals
  • Able to commit to and meet project deadlines
  • Required to travel or be on the road servicing equipment at clients in the assigned branch geographical territory. The amount of time calling on and servicing clients in the field will range from 40-80% and will depend on branch size and staffing levels.
  • Able to lift, push or carry a minimum of 50 or more pounds such as large money counting machines and parts in and out of client sites. The job requires kneeling, bending, twisting, lifting and squatting to service equipment on the ground.
  • Phone calls, desk/computer work up to 50% of the time depending on branch size and staffing levels.
  • Technician training and oversight of resolution delivery up to 50% of the time.
  • Periodic travel to Corporate Office for meetings and/or training classes.

Crane Co. Background

Crane Co. is a diversified manufacturer of highly engineered industrial products. Founded in 1855, Crane provides products and solutions to customers in the aerospace, electronics, hydrocarbon processing, petrochemical, chemical, power generation, automated merchandising, transportation and other markets. The Company has four business segments: Aerospace & Electronics, Fluid Handling, Engineered Materials, and Payment & Merchandising Technologies. Crane has approximately 11,000 employees in North America, South America, Europe, Asia and Australia. Crane Co. is traded on the New York Stock Exchange (NYSE:CR).

Crane Co. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, gender identity, sexual orientation, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law.
More Information on Crane Co.
Crane Co. operates in the Other industry. The company is located in Elyria, OH and Stamford, CT. Crane Co. was founded in 2022. It has 10001 total employees. It offers perks and benefits such as Health Insurance Benefits, 401(K). To see all 29 open jobs at Crane Co., click here.
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