Service Leader

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  • Purpose of Job
    • Responsible for daily operations, staff, performance improvement, compliance with accreditation standards, budget and quality outcomes.
  • Job Requirements
    • Education
      • Bachelors of Science in Nursing (BSN) required.
      • Master Degree in Nursing or related field preferred.
    • Experience
      • Minimum three years of progressively more responsible experience in area(s) of expertise. Health care experience preferred.
    • License/Certifications
      • Current valid Nebraska RN License, valid compact multistate license to work in Nebraska, or a temporary permit while awaiting licensure required.
      • Current American Heart Association Basic Life Support (BLS) strongly preferred at time of hire, required within 3 months of hire.
      • Current American Heart Association Advanced Cardiac Life Support (ACLS) is preferred for those who manage high acuity units.
      • Preferred core certification related to area of specialty within one year of eligibility.
    • Skills/Knowledge/Abilities
      • Knowledge of specific clinical/technical area(s), health care delivery and management principles normally acquired through post-secondary education in a related field.
      • Interpersonal relationship skills to interact in a sensitive way in delicate and/or complex situations, to lead teams and to make effective presentations to colleagues and other constituencies.
  • Physical Requirements
    • Weight Demands
      • Medium Work - Exerting up to 50 pounds of force.
    • Physical Activity
      • Occasionally Performed (1%-33%):
        • Climbing
        • Crawling
        • Kneeling
        • Sitting
      • Frequently Performed (34%-66%):
        • Balancing
        • Carrying
        • Crouching
        • Distinguish colors
        • Keyboarding/typing
        • Lifting
        • Pulling/Pushing
        • Repetitive Motions
        • Standing
        • Stooping/bending
        • Twisting
        • Walking
      • Constantly Performed (67%-100%):
        • Fingering/Touching
        • Grasping
        • Hearing
        • Reaching
        • Seeing/Visual
        • Speaking/talking
    • Job Hazards
      • Not Related:
        • Explosives (pressurized gas)
        • Electrical Shock/Static
        • Radiation Alpha, Beta and Gamma (particles such as X-ray, Cat Scan, Gamma Knife, etc)
        • Radiation Non-Ionizing (Ultraviolet, visible light, infrared and microwaves that causes injuries to tissue or thermal or photochemical means)
      • Rare (1-33%):
        • Chemical agents (Toxic, Corrosive, Flammable, Latex)
        • Mechanical moving parts/vibrations
      • Occasionally (34%-66%):
        • Biological agents (primary air born and blood born viruses) (Jobs with Patient contact) (BBF)
        • Physical hazards (noise, temperature, lighting, wet floors, outdoors, sharps) (more than ordinary office environment)
        • Equipment/Machinery/Tools
  • Essential Job Functions
    • Ensures the implementation of departmental policies and procedures that address how nursing care needs of the patient population are assessed, met and evaluated.
      • Creates an environment to identify opportunities for and give individualized customer service/patient care according to customer/patient needs.
    • Utilizes human, material, fiscal resources of assigned unit(s) within budgetary guidelines or within acceptable budget variances.
      • Assists in preparing a realistic budget within established guidelines.
      • Takes corrective action when budget variances are identified.
      • Assists in the development and implementation of cost saving process changes or alternative products or procedures.
      • Implements a budget based master scheduling and staffing plan for assigned care unit(s).
      • Adjusts staffing on an as needed basis to meet patient care needs and budget target.
    • Leading - Motivating and influencing, managing vision and purpose.
      • Develops enthusiasm for day-to-day tasks.
      • Sets an example with personal behavior/commitment to high standards.
      • Encourages calculated risks to achieve important objectives.
      • Recognizes special contributions/rewards excellence.
      • Maintains good working relationships outside own area of responsibility.
      • Identifies candidates for succession planning and prepares candidates for promotional opportunities.
    • Standards and Accountability - Clinical quality management and service orientation, accountability.
      • Takes responsibility for difficult, controversial decisions.
      • Acknowledges decision/plan not working.
      • Maintains compliance with accreditation standards.
    • Planning and Decision-Making - Planning, prioritizing and time management, problem solving and innovation, initiative, financial savvy.
      • Develops detailed project/task plans. Determines priorities/allocation and utilization of resources.
      • Analyzes root causes of problems.
      • Identifies potential problems.
      • Considers relevant issues before action, including effect on all parts of the organization.
      • Proposes new/innovative approaches and seizes opportunities to improve unit performance.
    • Communication - Communicate clearly, active listening.
      • Clearly articulates and supports hospital and unit policies.
      • Provides clear performance expectations.
      • Follows through on ideas/concerns in a timely manner.
      • Consults with supervisor and other affected parties before making major changes.
      • Creates a comfortable environment for giving and receiving constructive feedback.
More Information on Careerlink
Careerlink operates in the HR Tech industry. The company is located in Omaha, NE. Careerlink was founded in 1992. It has 16 total employees. To see all jobs at Careerlink, click here.
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