Service Desk Specialist at Public Consulting Group (Sacramento, CA)

| Sacramento, CA
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Overview

About Public Consulting Group

Public Consulting Group, Inc. (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986 and headquartered in Boston, Massachusetts, PCG has over 2,500 professionals in more than 60 offices worldwide. PCG's Technology Consulting practice offers a full spectrum of quality Information Technology (IT) services to help state and local government agencies at every stage of the IT life cycle. Through its specialized IT services, PCG's Technology Consulting team finds cost-effective ways to help agency partners deliver successful IT systems that enhance the lives of the user base. To learn more, visit https://www.publicconsultinggroup.com/technology-consulting/

Responsibilities

The M&O Support team member functions as a daily business operator aligned to client and application support as a primary responsibility. This daily responsibility is client facing and requires the team member to work with our client directly and our clients user group. The team member will be actively communicating and working alongside our client for daily activities that require technical skills to assist in these operational duties. The support team member possesses the technical skills and background to perform application maintenance and operations duties including file transfer maintenance using SFTP services, data cleansing, data processing, level-3 support, troubleshooting, training, and go-live support.

The M&O support team member is part of the general DevOps team playing a critical and collaborative role for the delivery of software. These responsibilities include hands-on activities in the application release process, the coordination of deployments, and support of the release.

The team member has prior exposure to programming repositories like GitHub and general exposure to application tools such as an ITSM platform, Integrated Development Environment (IDEs) such as Visual Studio Code or Eclipse, and Continuous Integration / Continuous Delivery (CI/CD) tools like Jenkins/Maven/NPM.

As a secondary function, the M&O support team member may conduct data fixes, infrastructure maintenance, file and data archiving activities, and the documentation of operational processes. Other areas of responsibility may involve script development using shell scripts like bash or python.

The Junior M&O support team member will be involved and generally support Corp IT processes including project asset inventory and supporting the project team for all general IT Support issues inclusive of that of the client as applicable to the application.

Qualifications

Requirements:
- Actively available and online during client business hours from 8:00am to 5:00pm daily M-F
- Remote work, but must reside locally to the greater Sacramento area for client support
- Must support all major releases that may be conducted over the weekend
o Four major releases are scheduled for FY2023 : Sept-22, Dec-22, Mar-23, and Jun-23

Skills:
- General experience in programming languages
- Experience to the Windows/Linux/Unix command line terminal
- Exposure with Windows file systems and/or Unix file systems
- Experience with Microsoft Office Suite including Word, Excel, Visio, Outlook, and Teams
- Business soft skills including verbal and written

#LI-AH1

#D-PCG

EEO Statement

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.
More Information on Public Consulting Group
Public Consulting Group operates in the Consulting industry. The company is located in Boston, MA, Phoenix, AZ, Chula Vista, CA, Cerritos, CA, El Cajon, CA, Sacramento, CA, Denver, CO, Windsor, CT, Washington, DC, Gainesville, FL, Plantation, FL, Tallahassee, FL, Tampa, FL, Atlanta, GA, Chicago, IL, Springfield, IL, Indianapolis, IN, Des Moines, IA, Boston, MA, Medford, MA, Augusta, ME, Okemos, MI, Cottage Grove , MN, Kirksville, MO, Charlotte, NC, Raleigh, NC, Las Vegas, NV, Portsmouth, NH, Newark, NJ, Princeton, NJ, Albany, NY, Asheville, NC, New York, NY, Columbus, OH, Harrisburg, PA, Philadelphia, PA, Nashville, TN, Austin, TX, Blacksburg, VA, Glen Allen, VA, Stauton, VA, Waynesboro, VA, SeaTac, WA, Clarkson, WA, Olympia, WA, Charleston, WV, Morgantown, WV and Madison, WI. Public Consulting Group was founded in 1986. It has 3689 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 3 open jobs at Public Consulting Group, click here.
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