Service Desk Dispatcher
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Company Overview
Motorola Solutions is there for our customers when everything is on the line. In extreme moments — when a hurricane lands or when a fire breaks out. And in everyday moments — when a package arrives just in time for the holiday or when a child doesn’t miss the school bus home.
We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters.
Department OverviewTransaction Processing & Optimization Team
Job Description
We are looking for people who are enthusiastic about customer service, who wants to be responsible for supporting inbound calls which involve resolving a wide variety of complex customer issues. Call types include order inquiries, warranty replacement requests, post-sale related customer service inquiries, and service/ repair requests. The Ideal candidate is:
Job activities:
- Excellent service attitude
- Teamwork player
- Communication skills and verbal fluency
- Knowledge and skills to provide telephone support
- Diagnosis of failures in printing equipment and computers is a must.
- Provide support to staff, via telephone as a "Customer Service Representative"
- The desire to learn new technology and grow professionally
Basic Requirements
- 100% English ( spoken and written )
- Education: High School Diploma, GED, Certificado de Preparatoria
- Experience: 1-year whit inbound call centers
- Full-time availability
- Availability to work in Reynosa, necessary to live near the area.
- Base Salary of $13,065.00 Mx pesos x month
Travel RequirementsNone
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes