Service Desk Analyst - U.S. Marine Corps Network Call Center

Kansas City, MO (64131) Full Time with Benefits / On-Site Position

Relocation Assistance Available 

$52,000 - $58,000 (depending on benefits selection) 

(10) Paid Holidays / Employer Matched Funds 401(k) / Medical, Dental and Vision benefits options

Here’s your opportunity to work on-site using remote access tools and an on-line knowledge base to assist 250,000 end-users with computer issues on a U.S. Marine Corps Enterprise Network.

Job Duties:

• Computer support via email, phone or a remote desktop connection

• Microsoft Office 2010/2013, SharePoint 2013, Windows 7 / 10 troubleshooting

• Resolving issues relating to all 7 OSI layers and PKI authentication.

• Using a Remedy Ticketing System to create and manage tickets.

• Managing Print, DHCP, DNS and File Share services.

• Active Directory / Microsoft Exchange support.

Requirements:

• DOD Secret Security Clearance - If you had a clearance within the past 24 months, we may be able to reactivate it.

• CompTIA Security+ CE – Prior to start

• 3 Years of related IT experience

Strategic Data Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.