Company Description

Taylor & Francis Group operates globally and produces high quality, peer reviewed books and journals. We produce unique, trusted content by expert authors, spreading knowledge and promoting discovery globally. We aim to broaden thinking and advance understanding, providing academics and professionals with a platform to share ideas and realize their individual potential.

What we offer at Taylor & Francis:

• 24 days annual leave
• 4 volunteering days annually
• Day off for your birthday
• Pension contributions
• Medical insurance for self and dependents; life cover and personal accident cover for self
• Seasonal social and charitable events
• Training and development
• Blended style and flexi working time

If at any time you require reasonable adjustments throughout the recruitment process, please email [email protected] and we will be happy to support you.

Diversity, Equity & Inclusion

At Taylor & Francis we care about our colleagues, promoting work-life balance, wellbeing and flexible working. We believe that the skills and experience you bring to Taylor & Francis are invaluable. We want you to have the opportunity to develop your abilities, and to innovate and develop in areas which you are passionate about.

We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Informa is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law.

Job Description

The Role

We are looking to add a Service Desk Analyst Trainee to our Technology team. You will be part of a team of technical support analyst with various skills sets. Providing top notch technical support to our Taylor and Francis colleagues. In this role, you will be working closely with users to provide a pleasant user experience and will report to the Service Desk Analyst. You will be an important member of the team in helping us drive success through digital transformation.

This role is responsible to learn & for provide effective day-to-day delivery of First line support services and functions. The Service Desk Analyst Trainee role will be expected to support business and requests in accordance with defined Service levels; liaise with staff and learn to support teams to ensure the timely resolution of incidents and requests.

What will this role involve?

• Learn to provide 1st line support services, working alongside the Service Desk to form part of the Service & Support Team.
• Help team to ensure appropriate levels of support are delivered across all sites and office locations.
• Learn & help to resolve incidents and action requests as required by performing an accurate diagnosis and implementing an appropriate solution.
• Build and develop relationships between all support teams, inclusive of Desktop Support, Support Desk and Technical Infrastructure teams
• Working closely with current systems and support staff and identifying current or pending areas of concern, and opportunities for growth or consolidation.
• Gather understanding about Email, Phone and desk-side technical support of Windows/Mac workstations and related software.
• Learn & work on Active Directory administration.
• Learn Office 365 administration.
• Learn & ensures all incidents and requests are logged and updated in ordinance with agreed upon SLAs.
• Ensure to maintain our assets list at given point of time.

Applications will close on 7th July 2022. Please provide a supporting covering letter with your application detailing your motivation and interest for this opportunity.

Qualifications

What we would love you to bring

Skills & Behaviors:

• Great to have exposure in Windows & Mac hardware
• Fast learner
• Excellent customer service skills
• Eager to learn & implement IT skills.
• Able to manage a workload in a professional manner
• Good communication skills both written and verbal

Additional Information

Eligibility:

• You must have the right to work and live in India
• This role is based at our Bangalore office, therefore you must live in Bangalore

Things to consider:

Proposed start date of September 2022

On completion of the Traineeship: 

Taylor & Francis will make every effort to identify a suitable internal role on successful completion of the Traineeship, however there is no automatic guaranteed progression to a permanent role after the 18 month term.