Service Delivery Manager
Job Description:
- Department function: Risk and Finance Data Service Delivery Manager
- Day to day responsibilities of the role:
- Act as a representative of the Data Quality Control Executive to one or more client data domains within Risk & Finance Technology
- Engage with the Enterprise Data Management to deliver mature data tooling services to RFT business and technology partners
- Integrate into data domain business routines to provide guidance and support with internal policy requirements, audits and regulatory compliance
- Engage as a front-line provider of RFT DQCE services to client domains
Required skills (minimum 3)/experience/education:
- Project Management
- Relationship Management
- Experience across a broad range of data management functions including:
- Policies and standards
- Data incident management and driving tactical remediation
- Data strategy and driving business value through data tooling
- Records Management
- Data Quality monitoring
- Stakeholder coordination in gathering the following details from a large number of applications across all business units
- Metadata familiarity
- Business Elements
- PDE tracing and Lineage
- Data Quality controls
- Data Quality metrics
Desired skills (minimum 3)/experience/education:
- Bank of America Risk and Finance Business and/or technology experience
- Collibra familiarity
- Tableau familiarity
Enterprise Role Summary:
Responsible for capturing and refining business and/or system requirements (based on specialization). Works with stakeholders to understand their needs, analyze problems, and capture their requirements, and then working closely with the Development Team to refine the requirement into specifications that can be executed by the team. Possess a working knowledge of the business and/or technical domain based on their specialization. Leverages experience and understanding of stakeholder needs to help create a solution, envisions the solution to solve a problem (manual or through software). Performs Cost/Benefit Analysis to align the technology to business strategy. Gathers & catalogs functional, non-functional, and technical requirements for stakeholder requests. Determines the impact of modifications and enhancements on the application. Acts as the product(s) subject matter expert to support scope and requirement decisions. Ensures changes to the application are compliant with bank standards and policies. Assists users and development team with application testing and troubleshooting, and may help configure test solutions to validate functional and system needs. Identifies, document and troubleshoot application related problems. Documents process, procedures and workflows associated with applications. Leads or participate in continuous improvement efforts; Building expertise in creating, analyzing, and improving processes. Creates, maintains and presents training materials for end-users. Individual contributor.
Shift:
1st shift (United States of America)
Hours Per Week:
40