Bank of America
Charlotte, NC

Service Delivery Manager (Charlotte, NC)

| Charlotte, NC
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Job Description:
  • Department function: Risk and Finance Data Service Delivery Manager
  • Day to day responsibilities of the role:
    • Act as a representative of the Data Quality Control Executive to one or more client data domains within Risk & Finance Technology
    • Engage with the Enterprise Data Management to deliver mature data tooling services to RFT business and technology partners
    • Integrate into data domain business routines to provide guidance and support with internal policy requirements, audits and regulatory compliance
    • Engage as a front-line provider of RFT DQCE services to client domains

Required skills (minimum 3)/experience/education:
  • Project Management
  • Relationship Management
  • Experience across a broad range of data management functions including:
    • Policies and standards
    • Data incident management and driving tactical remediation
    • Data strategy and driving business value through data tooling
    • Records Management
    • Data Quality monitoring
  • Stakeholder coordination in gathering the following details from a large number of applications across all business units
  • Metadata familiarity
    • Business Elements
    • PDE tracing and Lineage
    • Data Quality controls
    • Data Quality metrics

Desired skills (minimum 3)/experience/education:
  • Bank of America Risk and Finance Business and/or technology experience
  • Collibra familiarity
  • Tableau familiarity

Enterprise Role Summary:
Responsible for capturing and refining business and/or system requirements (based on specialization). Works with stakeholders to understand their needs, analyze problems, and capture their requirements, and then working closely with the Development Team to refine the requirement into specifications that can be executed by the team. Possess a working knowledge of the business and/or technical domain based on their specialization. Leverages experience and understanding of stakeholder needs to help create a solution, envisions the solution to solve a problem (manual or through software). Performs Cost/Benefit Analysis to align the technology to business strategy. Gathers & catalogs functional, non-functional, and technical requirements for stakeholder requests. Determines the impact of modifications and enhancements on the application. Acts as the product(s) subject matter expert to support scope and requirement decisions. Ensures changes to the application are compliant with bank standards and policies. Assists users and development team with application testing and troubleshooting, and may help configure test solutions to validate functional and system needs. Identifies, document and troubleshoot application related problems. Documents process, procedures and workflows associated with applications. Leads or participate in continuous improvement efforts; Building expertise in creating, analyzing, and improving processes. Creates, maintains and presents training materials for end-users. Individual contributor.
Shift:
1st shift (United States of America)
Hours Per Week:
40
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What are Bank of America Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Remote Work Program
Family Medical Leave
Adoption Assistance
Restricted work hours
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Parking
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

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