Service Delivery Consultant at Bank of America (Charlotte, NC)
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Job Description:
Position Summary
Service Delivery Consultant Role :
Required Skills
Desired Skills
Shift:
1st shift (United States of America)
Hours Per Week:
40
Learn more about this role
Position Summary
Service Delivery Consultant Role :
- Responsible for total account /client management for Tech Exec partners.
- Ensure projects are delivered within agreed stipulated timelines
- Single point of contact for all CIO infrastructure needs including network /storage /server /desktop /telephony/ CTO Supported
- Further the maturity of Agility Practices and Jira/Confluence Tool Usage Software
- Responsible for updating partners on all CTO strategies. Drive strategy adoption within partner's space
- Understand the impacts (of the projects in the portfolio)
- Understand key production stability themes.
- Identify risks potentially impacting project timelines, initiate prioritization conversations as applicable
- Routine status and related reporting Financial Management: Initial project sizing (estimation)
Required Skills
- Ability to drive decisions quickly. Influence and drive change in a very effective manner through effective partnerships.
- Develop solutions and identifies cross business opportunities that meet cost and complexity needs by effectively leveraging capabilities, where possible.
- Leverage all key CTO strategies including but not limited to App-Host, Zero Growth, Standard Stack, Data Center Strategy.
- Able to manage multiple project dependencies present within a portfolio and other ad hoc challenges.
- Strong project management and process improvement skills.
- Ensures that solutions and technology expertise is used to deliver secure solutions that are in compliance with regulation (Risk/Compliance Mind-set). Mitigate any existing issues that are discovered
- 5 years plus experience in project management.
- Proficiency in Jira, Microsoft Word, Excel and PowerPoint and Microsoft Project.
- Experience with Jira in management of projects through Epics/Stories and cross dependencies management.
- Enjoys working with multiple technical, operations and business partners.
- Ability to multi-task, as well as being flexible to assist team members as needed
- Excellent communication skills (verbal & written) for all levels in the organization
- Excellent organizational skills.
- Ability to lead complex projects and / or programs
- Proficient in Microsoft Project, Excel, Word and Outlook
- Must be able to develop and manage project plans and budgets
- Must be able to manage risks and issues in a complex technical environment
- Must be able to communicate effectively with all levels in the organization
- Must have a working knowledge of infrastructure systems and solutions utilized within the Bank
- Must have experience successfully delivering infrastructure technology projects
Desired Skills
- Previous SDM experience • Project /Portfolio Planning • Portfolio Communication
Shift:
1st shift (United States of America)
Hours Per Week:
40
Learn more about this role
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