Bank of America
Charlotte, NC

Service Delivery Consultant at Bank of America (Charlotte, NC)

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Job Description:
Position Summary
Service Delivery Consultant Role :
  • Responsible for total account /client management for Tech Exec partners.
  • Ensure projects are delivered within agreed stipulated timelines
  • Single point of contact for all CIO infrastructure needs including network /storage /server /desktop /telephony/ CTO Supported
  • Further the maturity of Agility Practices and Jira/Confluence Tool Usage Software
  • Responsible for updating partners on all CTO strategies. Drive strategy adoption within partner's space
  • Understand the impacts (of the projects in the portfolio)
  • Understand key production stability themes.
  • Identify risks potentially impacting project timelines, initiate prioritization conversations as applicable
  • Routine status and related reporting Financial Management: Initial project sizing (estimation)

Required Skills
  • Ability to drive decisions quickly. Influence and drive change in a very effective manner through effective partnerships.
  • Develop solutions and identifies cross business opportunities that meet cost and complexity needs by effectively leveraging capabilities, where possible.
  • Leverage all key CTO strategies including but not limited to App-Host, Zero Growth, Standard Stack, Data Center Strategy.
  • Able to manage multiple project dependencies present within a portfolio and other ad hoc challenges.
  • Strong project management and process improvement skills.
  • Ensures that solutions and technology expertise is used to deliver secure solutions that are in compliance with regulation (Risk/Compliance Mind-set). Mitigate any existing issues that are discovered
  • 5 years plus experience in project management.
  • Proficiency in Jira, Microsoft Word, Excel and PowerPoint and Microsoft Project.
  • Experience with Jira in management of projects through Epics/Stories and cross dependencies management.
  • Enjoys working with multiple technical, operations and business partners.
  • Ability to multi-task, as well as being flexible to assist team members as needed
  • Excellent communication skills (verbal & written) for all levels in the organization
  • Excellent organizational skills.
  • Ability to lead complex projects and / or programs
  • Proficient in Microsoft Project, Excel, Word and Outlook
  • Must be able to develop and manage project plans and budgets
  • Must be able to manage risks and issues in a complex technical environment
  • Must be able to communicate effectively with all levels in the organization
  • Must have a working knowledge of infrastructure systems and solutions utilized within the Bank
  • Must have experience successfully delivering infrastructure technology projects

Desired Skills
  • Previous SDM experience • Project /Portfolio Planning • Portfolio Communication

1st shift (United States of America)
Hours Per Week:
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What are Bank of America Perks + Benefits

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Remote Work Program
Family Medical Leave
Adoption Assistance
Restricted work hours
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

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