If you are a current Motorola Solutions employee, please click this link to apply through your Workday account.Company Overview

Motorola Solutions is there for our customers when everything is on the line. In extreme moments — when a hurricane lands or when a fire breaks out. And in everyday moments — when a package arrives just in time for the holiday or when a child doesn’t miss the school bus home. 

We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters.

Department OverviewThe Service Coordinator provides intense and appropriate customer focus and satisfaction during the delivery of Motorola’s Life cycle Service products to State & Local Government customers. The Service Coordinator manages government contracts within the Mid-Atlantic with responsibility for successful delivery of Motorola’s Service products for systems designed for and utilized by our State & Local government customers.
Job Description

• Engage with Public Safety Customers post-sale to drive user adoption and satisfaction, ensuring high customer retention.
• Forge highly effective customer partnerships and establish a trusted advisor/strategic partner relationship with target accounts.
• Work with targeted customers to develop a proactive individual Customer Success Plan including establishing critical goals and key performance indicators.

Additional Requirements:

• Highly organized, strong attention to detail, capable of significant multi-tasking and follows all tasks through to completion.
• The ability to communicate clearly (both written and verbal) with customers and act as a professional representative of the corporation.
• The ability to understand and communicate at a working level Motorola sold services based on proposal and contract/award documents.
• The ability to collaborate and maintain professional relationships with key work partners across the corporation and third party vendors for achieving timely business objectives.
• The ability to think strategically and work through day to day challenges that arise with both internal support organizations, Motorola service providers, and customers.
• Proficient in MS Office Applications, Excel, Google Apps, and a willingness to learn and utilize new tools within the organization.

Basic Requirements

High school diploma

Vaccine Requirement

Motorola Solutions is a U.S. Federal contractor and must comply with the recent U.S. Government Executive Order requiring that Federal contractors ensure that their U.S. employees are fully vaccinated against COVID-19 by January 4, 2022. Accordingly, Motorola Solutions requires all US employees, even those working from home, to be fully vaccinated unless entitled to a reasonable accommodation based on a qualified medical condition or religious belief.

If you are unable to be fully vaccinated due to a qualified medical condition or religious belief, you will be required to apply for a reasonable accommodation prior to moving forward with the recruitment process. As a part of this process you will be required to provide information or documentation about the reason you cannot be vaccinated. If your request for an accommodation is not approved, an offer for employment will not be made.

Travel RequirementsUnder 25%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits effective Day 1
• 401K with Company Match and Day 1 vesting
• 9 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.