Service Coordinator (Phoenix, AZ)

| Phoenix – Mesa – Scottsdale, AZ
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Job Description
Position Summary

The Service Coordinator role will be responsible for assisting the Service team in running the day-to-day operations for the Recurring Services department. This role will ensure all the parts that are required to progress a home are done on time, keeping quality in mind at all times.

Essential Functions
  • Create recurring vendor lists and dispatches for all homes to the appropriate vendor.
  • Review all incoming pictures from vendors to ensure quality.
  • Review, audit and process invoices for recurring services.
  • Manage and resolve all HOA violations.
  • Provide weekly, monthly and/or ad hoc report preparation assistance to the Service team.
  • Manage and schedule work orders for HOA violations and confirms resident chargebacks as required.
  • Research required information using multiple systems and resources.
  • Routinely communicate with Service Managers and vendors to ensure work orders are completed and invoices are submitted in a timely fashion with high quality.
  • Confirm resident chargebacks and identifies resident responsible items
  • Identify and escalate priority issues when necessary
  • Proactively identify root causes of issues and make recommendations for process improvements future state.
  • Performs other service coordinator duties as assigned.


Experience and Skills
Minimum Qualifications
  • High School Diploma or GED
  • 2-3 years related experience
  • Strong organization skills, accurate, and detail-oriented
  • Strong work ethic, ability to learn quickly and adapt to change
  • Ability to operate in rapidly scaling, high-growth environment
  • Excellent communication (oral and written) skills
  • Ability to take initiative and work independently to establish and manage work priorities, activities and timelines to achieve results
  • Exhibits sound judgment and swift decision-making skills
  • Exhibit strong attention to detail
  • Ability to think creatively and come up with solutions
  • Ability to critically review, summarize, and report findings and recommendations
  • PC skills including working knowledge of the Microsoft environment and the ability to access, manipulate, organize and relay information in a meaningful way.
  • Demonstrated ability to build and maintain relationships with internal and external stakeholders.

Preferred Qualifications
  • Previous real estate experience a plus
More Information on Offerpad
Offerpad operates in the Information Technology industry. The company is located in Chandler, AZ, Las Vegas, NV, Greenwood Village, CO, Irving, TX, San Antonio, TX, The Woodlands, TX, Tampa, FL, Winter Park, FL, Atlanta, GA, Charlotte, NC, Nashville, TN and Indianapolis, IN. Offerpad was founded in 2015. It has 501 total employees. It offers perks and benefits such as Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits, Life Insurance and Company Equity. To see all 28 open jobs at Offerpad, click here.
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