Job Description
Position Summary

The Service Coordinator role will be responsible for assisting the Service team in running the day-to-day operations for the Recurring Services department. This role will ensure all the parts that are required to progress a home are done on time, keeping quality in mind at all times.

Essential Functions

• Create recurring vendor lists and dispatches for all homes to the appropriate vendor.
• Review all incoming pictures from vendors to ensure quality.
• Review, audit and process invoices for recurring services.
• Manage and resolve all HOA violations.
• Provide weekly, monthly and/or ad hoc report preparation assistance to the Service team.
• Manage and schedule work orders for HOA violations and confirms resident chargebacks as required.
• Research required information using multiple systems and resources.
• Routinely communicate with Service Managers and vendors to ensure work orders are completed and invoices are submitted in a timely fashion with high quality.
• Confirm resident chargebacks and identifies resident responsible items
• Identify and escalate priority issues when necessary
• Proactively identify root causes of issues and make recommendations for process improvements future state.
• Performs other service coordinator duties as assigned.

Experience and Skills
Minimum Qualifications

• High School Diploma or GED
• 2-3 years related experience
• Strong organization skills, accurate, and detail-oriented
• Strong work ethic, ability to learn quickly and adapt to change
• Ability to operate in rapidly scaling, high-growth environment
• Excellent communication (oral and written) skills
• Ability to take initiative and work independently to establish and manage work priorities, activities and timelines to achieve results
• Exhibits sound judgment and swift decision-making skills
• Exhibit strong attention to detail
• Ability to think creatively and come up with solutions
• Ability to critically review, summarize, and report findings and recommendations
• PC skills including working knowledge of the Microsoft environment and the ability to access, manipulate, organize and relay information in a meaningful way.
• Demonstrated ability to build and maintain relationships with internal and external stakeholders.

Preferred Qualifications

• Previous real estate experience a plus