Service Coordinator - Marine & Ports
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The Service Coordinator occupies an important position in the execution of Service projects and activities related to Process Automation Marine & Ports (PAMP) in Miramar, Florida.You will be coordinating and planning the provision of necessary resources, spare parts and logistics for on site service jobs, ensuring that the process is seamless, from quotation to invoicing and cash collection.You will be responsible for efficiently managing all aspects of the service group activities to exceed the customer's delivery expectations, to ensure that the company is represented professionally, ethically with high code of conduct and to achieve the financial and commercial targets of the company.
This is a position with global grade

14
This position reports to

Project Execution Manager (Head of PM)
Your responsibilities

• Single point for customer during Service Jobs execution: Builds and maintains sustainable relationship with customer. Manages customer requirements and customer enquiries. Ensures continuous communication. Coordinates, plans, schedules and oversees all Service jobs with necessary resources, spare parts and logistics for site.
• Manages customer satisfaction by ensuring that ABB fulfils its contractual obligations and business requirements. Ensures the required quality is delivered and the health, safety and environmental issues are competently managed. Reviews the scope of the work and ensures that all parties fulfil their contractual obligations, particularly regarding claims and changes. Manages the Service order process in a timely manner from quotation to invoicing and cash collection. Manages all required reporting and documentation. Ensures all necessary data has been registered in a timely manner in the system including service reports.
• Cooperates and coordinates activities with other ABB units and teams to harmonize Service activities and to maximize Service sales at every opportunity. Ensures the transfer of Service findings to the product/system Local Business Units for improvement of their offerings. Supports customers with high level interface and close working relations, providing consultancy and advice to maintain the product in accordance with manufacturer's instructions
• Act as Company's representative working to the company's code of conduct, safety rules and in an ethical manner to expand business activities and strives to satisfy and exceed customer's needs and expectations. All quality aspects and discipline for job execution, through standard presentation of components following service/repair, including final in house job inspection to documentation, that is quotations, invoice document preparation, service engineer expense and time sheet approval, timely service report completion and emails within company guidelines/regulations
• All aspects of commercial documentation and communication, with an understanding of financial and legal aspects of contracting with the customers and suppliers
• Ensure that all work is in accordance with the quality and safety procedures, company regulations, meets our legal and commercial requirements, delivering the financial controls and margins needed to achieve the company's targets. Ensure that communication within the service group is conducted in a respectful manner, whilst being firm, direct and clear to ensure that the group develops and strengthens as a team. Reviews and evaluates shop and service reports, suggest and implement corrective actions where necessary

Your background

• High School Diploma, or GED, and 8 years' experience in field Service, electrical engineering, diesel engine experience, marine industry; OR Associate degree, preferably in a technical field, and 4 years' experience in field service, electrical engineering, or diesel engine experience, marine industry; OR Bachelors degree, preferably in Engineering or any other technical field, and 2 years' experience in field service, electrical engineering, diesel engine experience, marine industry.
• Open to travel about 20%
• Preferred Qualifications: 3 years experience in Service business related to Marine industry or Electrical Engineering; 3 years experience in SAP tracking service orders, purchase orders and working time; Ability to negotiate, persuade and influence in relation with our customers and shipyards
• Excellent presentation design and delivery skills as well as ability to drive programs, manage service jobs and review technically complex service reports; Experience with the cruise industry and/or oil and gas offshore industry.
• High awareness of safety and quality in relation to the projects in the field.
• Candidates must already have a work authorization that would permit them to work for ABB in the USA.

Benefits

• Retirement plan
• Life insurance
• Disability insurance
• Wellbeing program
• Wellbeing program

More about us

ABB Marine & Ports supplies world-leading technologies that are driving the evolution of sustainable shipping. Electrical propulsion, data-driven decision support and integrated solutions for ship and shore from ABB are paving the way to a zero-emission marine industry, providing greater efficiency and reliability to shipowners, and preparing vessels to meet the demands of tomorrow. Our automation and electrical solutions are making port and terminal operations safer, greener and more productive. ABB Marine & Ports operates in 26 countries and has 2,000 employees. www.abb.com/marineWe look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com.Equal Employment Opportunity and Affirmative Action at ABBABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace.All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites:http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdfhttp://www1.eeoc.gov/employers/poster.cfm. http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdfAs an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [email protected]. Resumes and applications will not be accepted in this manner. #LI-Hybrid