Service Advisor

| San Antonio, TX
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Job Description

At Office Depot and Office Max, the Services Advisor is a part-time role, providing "total solutions" to our customers encompassing Technology, Services, Furniture and Print offerings. S/he will quickly build and maintain customer relationships and become a trusted advisor by utilizing training of Technology products/services and print offerings.

The associate in this role will demonstrates a passion for the brand, technology products, furniture, services, print and other services/products offered to our customers. S/he will utilize Office Depot and Office Max's proven sales principles to proactively engage customers, in order to drive the sales of our total offerings and properly assess customer needs to ensure satisfaction in every interaction.

Successful completion of Tech, Print, and other applicable training and continued education in these areas is expected, up to and including designated certifications, if required. The essential functions of this position may require you to consent to periodic comprehensive background checks conducted by a third-party.

Primary Responsibility: Percent of Time Spent on Task

1. Provides exceptional customer service by educating customers about Office Depot products and services. Effectively utilizes communication tools to request assistance anywhere on the sales floor, and to coordinate the appropriate service, and customer engagement throughout the store.
Performs duties as cashier, provides logistics support, stocking, restocking, down stocking, inventory control, cleaning the store and protecting company assets. Ensures the completion of damaged and defective/buy back merchandise through the RCC process.

2. Proactively acknowledges and engages every customer to ensure a positive customer experience. Utilizes and understands the selling program to promote the sale of the best solution as well as additional product and/or services solutions. Maintains awareness of planned advertisements and promotions.

3. Able to evaluate the customer's needs to determine what additional offerings or services that a customer may need in addition to determining if a customer should be referred to the Contract Sales organization.

4. When not assisting customers, performs merchandise-related activities to ensure merchandise presentation guidelines are met through implementing plan-o-gram changes and updates, merchandise set and price changes. Sets weekly ads, including price changes, and any associated updates to store signage.

5. Works to continually develop personal selling skills and specialized product knowledge through sales and service tools provided. Drives Technology, Tech Services, Furniture and Print sales by supporting all related current programs, new product launches and special initiatives.

6. Ensures compliance with company policies, procedures and practices; and supports company loss prevention efforts.

Education & Experience

High School diploma or equivalent edu preferred
Minimum 1 year experience in related field
2 Years Sales and/or Customer Services experience preferred

Pay, Benefits & Work Schedule

Office Depot and OfficeMax offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! For immediate consideration for this exciting position, please click the Apply Now button.

How to Apply

Click the Apply Now button and follow the instructions on each page. When you have completed the application, click the submit button.

Equal Employment Opportunity

Office Depot and OfficeMax is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, lactation and related medical conditions), gender (including gender identity and expression), ancestry, national origin, citizenship status, marital status (including registered domestic partnership status), age, physical or mental disability, medical condition, genetic information, military and veteran status, sexual orientation or any other characteristic protected by federal, state or local law.

We will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunity

Office Depot and OfficeMax is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, lactation and related medical conditions), gender (including gender identity and expression), ancestry, national origin, citizenship status, marital status (including registered domestic partnership status), age, physical or mental disability, medical condition, genetic information, military and veteran status, sexual orientation or any other characteristic protected by federal, state or local law.

We will consider for employment qualified applicants with arrest and conviction records.

Fair Chance Ordinance
We will consider for employment qualified applicants with arrest and conviction records City & County of San Francisco Fair Chance Ordinance

About Us

Back in 1986, Office Depot® OfficeMax® started with one single store located in Ft. Lauderdale, Florida. The vision: a place where customers could purchase office supplies in bulk for very low prices. Fast forward 30+ years, and here we stand - a multi-billion-dollar business leader with 1,300+ stores and a world-class website serving millions of valued customers around the globe. As we look to the future, we are focused on remaining a world leader in business services, office supplies and trusted support. Our goal: to find new and exciting ways to help our customers be the best they can be - and turn "business as usual" upside down.

About the Team

With an amazing team of approximately 38,000 associates, we have an incredible variety of roles in which you can help contribute to the success of an innovative, forward-looking, business leader. Where do you see yourself?
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More Information on Office Depot
Office Depot operates in the Other industry. The company is located in Boca Raton, FL. Office Depot was founded in 2022. It has 29889 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 223 open jobs at Office Depot, click here.
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