Service Adoption - News and Communities Lead at EY (Atlanta, GA)

| Atlanta, GA
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At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

EY's Enterprise Technology (ET) group is transforming its operations, as well as the way it delivers the technology that 350,000+ EY colleagues rely on to work with each other.

In this role, you can support new ways of working in ET's Service Adoption (SA) team and for all SA's clients across global EY.

The opportunity

Join our Enterprise Technology Service Adoption (SA) Marketing and Communications team in the Content group that creates project and site collateral, training and news for our EY colleagues.

This role, reporting to the Service Adoption Global Content Lead, is responsible for creating and maintaining end-user focused, engaging, and brand-compliant technology news content, including:

  • Managing and developing the News Service site and its features and functionality (e.g., site publication of articles, subscription form and delivery via Teams and email, podcasts, metadata, analytics, integration with other site pages and properties, etc.)
  • Oversight of publication schedules, article development, standards and process documentation and refinement, and analytics analysis, dashboards and reporting
  • Along with team members, drafting, approving, finalizing and publishing News Service content
  • Building collaborative relationships with EY product managers to partner for insight on their needs to inform end users about current functionality and roadmap
  • Collaborating with product owners who have already merged their online content to the central site, and act as a community of content owners
  • Migrating stand-alone end-user technology news feeds into our centralized News Service, with a focus on delivering content quality and alignment with site standards
  • Strategic guidance of Service Adoption's Microsoft 365 Influencer community (1,900+ colleagues globally) and developing Power Platform community, with a senior and junior report driving operations and content


Furthermore, as part of the role, you are a significant partner of and influencer to other Content teams, including those that support technology projects and the main Service Adoption end-user facing site.

Our News Service, communities and other Content services are key to ensuring that all EY colleagues are aware of the technology capabilities available to support their work. Come join us and help EY unlock the potential of Microsoft 365 and other tools in the organization.

Your key responsibilities

  • You will develop smart and inspiring strategies, clear processes and reporting, concise and engaging News Service content, and strong relationships across Service Adoption and our key stakeholders in Product Management, Business Relationship Management, Brand, Marketing and Communications, Information Security, and Risk Management.
  • You will represent and champion the News Service as its home site, MW.EY.NET, evolves in the next year to become a key part of EY's new internal Enterprise Technology portal.
  • You will leverage Adobe analytics dashboards and reports to help product managers understand the impact of their content, enabling them to partner with you to determine future publication tactics.
  • The role includes supervision of both contractors and permanent employees.
  • No travel is required in this role, but moderate flexibility in working hours (e.g., start or end time) may be expected to enable overlap with global colleagues, mostly in EMEIA and US.


Skills and attributes for success

As a leader of the Content team, you will already be familiar with standard content management, production, distribution and value measurement. You'll have excellent management, communication and teaming skills, both as a leader in your area and with stakeholders in Service Adoption and beyond. Plus, you'll offer enthusiasm about increasing the functionality, reach and impact of the News Service and your influencer network operations.

To qualify for the role, you must have experience with:

  • Modern SharePoint Online
  • Microsoft Teams
  • Site / news content strategy, operations and value realization
  • Online content writing


Ideally, you'll also have experience with:

  • Working in a communications or marketing organization and adhering to stakeholder inputs, design guidelines and compliance needs
  • Team management and skill development for junior colleagues
  • Adobe Analytics familiarity, including typical site metrics
  • Knowledge of podcasting, and/or video editing with basic tools (PowerPoint)


What we look for

We're looking for a colleague who combines strategic communication and technology expertise with outstanding organizational capacity and people skills. A collaborative mindset will be essential to partner with a wide variety of stakeholders.

What we offer

We offer a competitive compensation package where you'll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• Continuous learning: You'll develop the mindset and skills to navigate whatever comes next.• Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way.• Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs.• Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It's yours to build.

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

EY is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status, or any other legally protected basis, in accordance with applicable law.
More Information on EY
EY operates in the Financial Services industry. The company is located in New York, NY and Chicago, IL. EY was founded in 2022. It has 314640 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 186 open jobs at EY, click here.
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