Responsible for the on-site integration of company information systems, which may include hardware, software, and networking products as well as operating systems. Assists in the installation, implementation, and upgrade of internal systems. May keep a tracking system for usage evaluation. Maintains an inventory of all equipment, hardware, software and supplies. Troubleshoots, maintains, and monitors, external and internal hard drives, printers, plotters and scanners. Provides on-site and/or remote installation, implementation, configuration, maintenance, troubleshooting, and/or repair of desktops, notebooks, printers, and associated peripherals.

Whole Foods Market Southern Pacific Region Information Technology team is hiring!

We are looking to fulfill one Senior Technical Support Specialist (STSS) position in our Southern Pacific region.

This position will focus on these 6 SoPac stores located in West Los Angeles Metro, CA (overview map, 6 locations))

• Brentwood (SPBRT)
• Montana Ave. (SPMON)
• Pico (SPPIC)
• Santa Monica (SPSMC)
• Venice Beach (SPVEN)
• West LA (SPWLA)

We are looking for a self-motivated, energetic person to join our highly developed and cohesive SoPac STSS team.

We need someone with excellent technical aptitude, outstanding communication skills, a high level of integrity, initiative, and professionalism.

*** Although we allot for some remote support/work, we do require On-Site support as well. A Candidate Must reside within 50-60 miles of 6 primary stores.Must have reliable transportation to travel between all stores in the Los Angeles area and neighboring towns.

Responsibilities:

• Provides hands-on, email, and/or telephone support for installations, store set-ups, maintenance of retail back-office, point of sale, telecommunications, and other regional hardware and software issues.
• Performs basic configuration and troubleshooting, parts replacement, system upgrades, deployment, and repair on desktops / notebooks.
• Takes ownership of support tickets and resolves issues either remotely or on-site as needed.
• Ensures that all hardware and software is functioning, at all times, in assigned stores; troubleshoots system and host environments, identifying and resolving faults, inconsistencies, and other issues.
• Ensures all support tickets and other requests are properly logged, documented, escalated, and closed out using Service Now incident management system.
• Participates in on-call rotation for after-hours emergency support.
• Collaborates with Technology Team Members as necessary on various projects, systems rollouts, and other tasks.
• Provides onsite support for new store openings and remodels.
• Assists with maintaining and updating overall technology knowledge base documentation.
• Participates in providing feedback on new store systems.
• Troubleshoots and resolves a wide variety of technical issues in a retail environment.

Skills:

• Troubleshoots and resolves a wide variety of technical issues in a retail environment.
• Strong understanding of Windows desktop and server operating systems.
• Comprehensive knowledge of network-based technology.
• Strong understanding of general office equipment and telephony support in a business environment.
• Strong communication skills, including written, verbal, and listening.
• Contributes to the completion of milestones associated with specific projects or activities.
• Responds promptly and accurately to Team Members and members of the supported organizations.
• Works on routine assignments using independent judgment to address and resolve anticipated / recurring issues.
• Follows standard operating procedures; troubleshoots reported glitches and irregularities.
• Receives guidance and direction on new or more complex issues.
• Recognizes when standard processes and procedures require modification or adaptation.
• Builds stable working relationships internally and externally.
• Demonstrates a customer-focused orientation and mindset.

Education & Experience:

• BA/BS degree 0-2 years’ relevant experience OR equivalent combination of education and relevant experience.

At Whole Foods Market, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs.