Senior Technology Services Lead at Bank of America (Charlotte, NC)

| Charlotte, NC
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Job Description:
Provide leadership across the team to develop best practices and set operational standards. Leads the planning, designing, and implementation of highly complex solutions. Viewed as a technology subject-matter expert.
Able to communicate technology solutions across differing audiences including technical, managerial, business executives, senior executives and/or vendors.
Coach, mentor, and provide feedback and career development to members of the team. May direct team activities. Exercise judgment within broadly defined practices and policies in selecting methods, techniques, and evaluation criterion for obtaining results.
This role advocates and advances best practices across all aspects of design and support.
As a Senior Technology Services Lead your skills and qualifications will be:
  • 7-10 Years experience with Cisco ISE and/or Aruba ClearPass RADIUS/TACACS products.
  • Senior leadership skills leading and directing teams and defining/leading large technology projects
  • Mentor more junior staff and provide technical leadership across the organization.
  • Develop reliable and repeatable solutions to technology issues.
  • Provide leadership in defect/incident/problem/change review meetings and release activities as applicable.
  • Provide point of escalation for the team members, applicable peer and partner teams.
  • Provide leadership point of contact (POC) for triage of high priority incidents or consulting engagements.
  • Participate and help with the resource interview and onboarding processes.
  • Direct appropriate teams to ensure alerts, monitoring, dashboards and processes are established appropriately for new projects and initiative.
  • Perform access reviews and compliance activities; act as delegate for administrative processes.
  • Manage the stability, resiliency, reliability and performance of a wide array of supported systems.
  • Support change implementations and proactively identify potential issues resulting from the changes.
  • Masters degree in Information Security Management or similar degree or work experience

As a Senior Technology Services Lead your skills and qualifications will ideally include:
  • CISSP
  • CCIE

Shift:
1st shift (United States of America)
Hours Per Week:
40
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C#Languages
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PerlLanguages
    • PythonLanguages
    • RLanguages
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    • ASP.NETFrameworks
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    • Ember.jsFrameworks
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    • SparkFrameworks
    • SpringFrameworks
    • Google CloudFrameworks
    • AccessDatabases
    • DB2Databases
    • HBaseDatabases
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    • Microsoft SQL ServerDatabases
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    • MySQLDatabases
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    • Google AnalyticsAnalytics
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    • InVisionDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • Microsoft ProjectManagement
    • WordpressCMS
    • LinkedIn SalesNavigatorCRM
    • SalesforceCRM
    • Salesforce CPQCRM
    • Salesforce PardotCRM

What are Bank of America Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Remote Work Program
Family Medical Leave
Adoption Assistance
Restricted work hours
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Parking
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

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