Senior Technical Support Specialist-ProHealth Physicians-Farmington, CT at Optum (Boston, MA)

| Boston, MA
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Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)
The Senior Technical Support Specialist maintains and tests all desktop/laptop operating system images and desktop/laptop enterprise security. Other areas of responsibility are software/hardware upgrades, patch management, anti-virus management, application installs, maintenance and deployment of enterprise mobile device management system and provides day-to-day hands on support for the organization's laptops, desktops, mobile devices and applications. This position interfaces directly with internal customers both onsite and remotely. This is a full time Monday-Friday role
Please note this is not a remote role this role is located in our Farmington Central Office.
Primary Responsibilities:
  • Tier 2 Support for Desktop/Laptop related issues
  • Test new applications and hardware with Desktop/Laptop operating system images
  • Maintain Desktop/Laptop operating system images
  • Deploy security patches and antivirus/malware updates to Desktop/Laptops
  • Maintain and deploy desktop/laptop applications
  • Configure and maintain Desktop/Laptop security to include end point protection and hard drive encryption
  • Maintain and deploy enterprise mobile device management system
  • Preparation of charts and diagrams to document desktop environment and operations
  • Provide good written and oral communication skills
  • Create and maintain end user documentation
  • Customer service orientated
  • Perform related duties as may be required

Key Technologies:
  • ServiceNow ticketing/tracking system
  • Windows 7 and 10
  • Mac OS/iOS
  • Microsoft System Center
  • Macrium Reflect
  • Blackberry Work and UEM Mobile Enterprise
  • FireEye
  • Wave
  • Windows 2012 and 2016 Server
  • Active Directory
  • MS Office 2010 and 2016
  • Citrix Xenapp 7.x
  • Dell Desktop/Laptops
  • HP Desktop/Laptops
  • HP and Savin Printers

Positions in this function provide technical support to the enterprise. This function includes employees working on incident management response and restoration; determination of issue priority, provisioning, and service request fulfillment; installations, upgrades, and releases/deployments; and problem management analysis and resolution. It also includes data center construction, operations, and maintenance employees.
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
  • Associate's or Bachelor's degree in a related field or IT related degree and/or combination of directly related work experience commensurate to 4+ years of experience
  • Microsoft System Center experience
  • Test new applications and hardware with Desktop/Laptop operating system images
  • Desktop and Laptop Break/Fix experience
  • Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies now require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles require full COVID-19 vaccination as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)
Connecticut Residents Only: The salary/hourly range for Connecticut residents is $22.93to $40.58. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment
Job Keywords: Desktop Administrator, Farmington, CT, Connecticut
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Technology we use

  • Engineering
  • Product
    • .NETLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • JenkinsLanguages
    • AngularJSFrameworks
    • HadoopFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • AWS (Amazon Web Services)Frameworks
    • KafkaFrameworks
    • LinuxFrameworks
    • KubernetesFrameworks
    • DockerFrameworks
    • SnowflakeDatabases
    • Google AnalyticsAnalytics
    • SmartsheetManagement

What are Optum Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Professional Development Benefits
Tuition Reimbursement

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