Senior Technical Manager, Operations Technology at Comcast (Philadelphia, PA)

| Philadelphia, PA
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Comcast's Technology, Product & Experience organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From creating apps like TVGo to new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards. We offer a flexible working environment to balance the need to work independently wherever you choose, with days that require collaboration at one of our offices. Our roles primarily reside inside or around one of our Tech Hubs (Philadelphia and surrounding suburbs, Denver, Austin, Silicon Valley, Washington DC/N. Virginia). Some roles can work virtual full-time if they are not near a Tech Hub, but that is dependent upon the needs of the position and amount of collaboration required.

Job Summary
Responsible for leading a team of Software Development Engineers in the planning and designing of software and web applications. Manages projects from design to testing, including new programs, enhancements and modifications. Collaborates with Quality Assurance team to conduct testing. Develops financial and operational objectives. Ensures operational plans are aligned with business objectives. Contributes to functional strategy development. Has a greater degree of impact on business results and typically manages one or more groups of professional employees.

Job Description

The Technology, Product, Experience (TPX) organization works at the intersection of media and technology and our innovative teams are continually developing and delivering products and next-generation technologies that transform the customer experience. The Comcast Network and CONNECTivity (CONNECT) organization is a highly agile, fast-paced, dedicated group at the forefront of change focused on innovating, building, and operating the best in class, most reliable access network for our customers.

About the Team:

We are looking for an experienced technical manager with a strong software development background to take on both technical and leadership responsibilities on the Operations Technology (Optek) team. This is an inclusive group of software developers, SRE, QA, and field support staff who value collaboration, creative problem-solving and continued learning.

Optek's distributed team is responsible for the development, maintenance, and support of critical hardware and software applications used by 20,000+ field technicians to diagnose and repair customer-impacting issues within the Access Network. Optek also develops and maintains multiple RF monitoring software platforms. These tools provide near real-time analysis of Comcast's 50 million cable modems and associated network components, detect problems, and notify the correct fix agents. The technical manager joining our team will focus on the platform side of our software development team.

In addition to team management responsibilities, the person chosen for this role will also serve as a key member of the management team. As such, they will contribute to team strategy, identify and implement process improvements, and actively participate in leadership initiatives.

Core Responsibilities:
  • Lead a team of highly talented software engineers. Foster employee growth and serve as their advocate. Work with team members to ensure long-term career goals are being maintained and proactively managed.
  • Maintain team effectiveness. Recruit and retain top talent. Ensure employee skill sets expand to meet changing business priorities and shifts in industry best-practices. Eliminate roadblocks that prohibit individual progress. Carefully measure and monitor overall capacity to ensure the team is positioned to meet upcoming business needs. Maintain high team morale.
  • Technical Program Ownership. Accountable for team execution of assigned projects. Embrace and support agility. Provide guidance identifying product and technical requirements. Serve as liaison between development and other teams. Work with Project/Process Manager to implement best practices across the team. Collaborate with team leads and architects to set technical direction.
  • Contribute to Departmental Strategy. Collaborate with management peers to ensure the department can execute business needs in a rapidly changing environment. Keep abreast of industry trends and be passionate about continuously improving the department.
  • Communication. Ensure team members are aware of deadlines for requirements. Ensure transparency for project and program requirements, status, budgets, and deliverables to Optek and cross-functional stakeholders.
  • Metrics. Provide team and project milestones to leadership. Track team's work through designated ticketing system. Develop and implement team, individual, and project performance metrics.

Successful Traits:
  • Data Driven. Collects and uses data to support decisions.
  • Diplomacy. Presents dissenting opinions, difficult topics, and hard feedback in a kind and clear way.
  • Autonomy. Works independently and takes initiative for job development and training. Researches and resolves questions and problems. Keeps supervisor informed of risks and requests input as needed.
  • Servant Leadership. Advocates for team members. Prioritizes training and mentoring.
  • Technically Conversant. Grasps difficult technical concepts and can communicate those to a non-technical audience.
  • Courageous Leadership. Stands up for what is right for the team and its work. Seeks feedback. Is willing to try new things and take risks. Brings their whole self to work and encourages their employees to do the same.
  • Communication Skills. Excellent verbal and written communication skills. Strong presentation skills.

Preferred Skills & Experience:
  • 3+ years of experience managing software engineers in a dynamic, fast-paced environment.
  • 5+ years of experience in the design and development of applications and large-scale distributed systems.
  • Development experience includes leveraging a CI/CD environment, using Git, creating and reviewing PR's and using release processes common to the Open-Source community.
  • Experience leading small engineering teams through multiple releases of projects.
  • Experience with a geographically distributed team.
  • Experience with Agile project management principles.
  • Demonstrable understanding of scalability implications in service design.
  • Excellent communication skills.

"Nice to Have" Skills & Experience:
  • Experience with Web Services and REST API Design & Development.
  • Knowledge of cloud platforms (AWS, Azure, or Google).
  • Strong software testing skills.
  • Familiarity with Jira and Confluence.
  • Experience creating individual career, development, and training plans for individual contributors.
  • Previous experience working in the cable industry.

About Our Perks & Benefits:

We are determined to create an environment where our employees feel valued, understand our business goals, and are motivated.

Here's a look at just some of the perks and benefits we make available to our US-based employees:
  • Medical & Dental
  • 401(k) Savings Plan
  • Generous paid time off
  • Life Milestones - from adoption assistance, childcare resources, pet insurance, and more, Comcast supports you at all life stages.
  • Courtesy Services - We offer all of our full-time employees in serviceable areas free digital TV and internet.
  • Discount tickets for Universal Resorts, including theme park tickets and onsite hotel rooms.

Learn more at

Reasonable Accommodation

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request an accommodation.

  • This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Pay Range: $139,831.96-209,748

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relative Work Experience
7-10 Years

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.
More Information on Comcast
Comcast operates in the Digital Media industry. The company is located in Philadelphia, PA, New York, NY, Universal Parks & Resorts, FL, Miami, FL, Universal City, CA and Sunnyvale, CA. Comcast was founded in 1963. It has 68848 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 183 open jobs at Comcast, click here.
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