ServiceNow
We deliver digital workflows that create great experiences and unlock productivity.
San Francisco, CA

Senior Technical Consultant, Risk at ServiceNow

| San Francisco, CA
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Company Description
ServiceNow is making the world of work, work better for people. Our cloud-based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
We're looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Job Description
The Customer Outcomes team at ServiceNow works with customers to help them achieve their business outcomes by providing customer success services and expert services. The team's purpose is to accelerate customers' adoption of the ServiceNow platform, enabling customers to realize value faster, reduce costs and reduce risks.
The role of the GRC Senior Technical Consultant must have in-depth hands-on development experience with risk software applications and solutions.
  • Technical Development using ServiceNow platform, implements all technical aspects of service delivery to the highest level of quality (measured against customer expectations) and is capable of solving technical problems unresolved by Technical Consultants
  • Understanding of ServiceNow Implementation Methodology
  • Ability to answer most questions and develop stories within their specialist area.
  • Ability to delegate work based on competence to partners, customers and more junior consultants
  • Maintains an understanding of the wider technical environment sufficient to provide contextual advice to Technical Consultants in respect of the end-to-end business solution
  • Ability to problem solve, prioritize own schedule and deliver within potentially high-pressure business environments.
  • Maintains relevant knowledge relating to certifications and current best practices, including augmenting the company's body of knowledge by originating and delivering best practice collateral in the form of technical papers or presentations to colleagues and contributing to community-based media.
  • Timely & accurate compliance with services processes (i.e., schedule management, reports, expenses and timecards for billing).
  • Understands, produces and maintains all relevant project documentation

Qualifications
Qualifications
Customer focus : Addresses gaps in the workgroup's ability to meet emerging customer needs. Gathers customer satisfaction input on behalf of the team. Holds others accountable for meeting customer needs. Aligns business processes to work with those of customers.
Collaborates: Shares information with others so there are no surprises. Involves others as appropriate to accomplish individual and group goals. Encourages unity rather than "us vs them" thinking. Welcomes and acknowledges the ideas and input of others.
Communicates effectively : Adjusts communication content and style to the audience and a diverse set of stakeholders. Breaks down communication barriers between others. Encourages candid and open communication among groups. Practices active and attentive listening skills to verify understanding.
Drives results : Demonstrates a strong drive to achieve meaningful results. Drives tasks to successful completion and closure. Shows determination in the face of obstacles and setbacks. Sets high standards for own performance.
Courage : Follows convictions in the face of adversity. Takes on the unknown. Raises difficult issues to ensure that they are addressed. Offers ideas or opinions without fear of criticism or professional risk.
Cultivates innovation : Suggests creative ideas and innovative solutions. Explores multiple alternatives and approaches to overcome obstacles and find solutions. Applies expertise in ways that are unique or innovative. Is open to and builds upon new ideas and solutions offered by others.
Technical development : Demonstrates advanced level technical knowledge in more than one area of specialization, including multiple approaches to solutions, as well as strong understanding of competitive approaches and products. Acts as a technical expert across multiple engagements, guiding team members to define and deliver successful customer solutions. Works to design new solutions within broader architecture so that they can be delivered (with coaching) by other team members.
Consultative perspective : Consults and influences (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving technical or business process issues. Stays connected to market influences and client situation / issues to identify and proactively initiate broader concept and outcomes conversations affect current and potential future projects. Acts as a strategic business partner to sponsors/clients and develop transformative solutions building from initial solutions. Act in the best interest of clients by weighing short- and long-term client needs, business impact and risk, and providing effective counsel.
Manages complexity : Assesses complex issues from multiple angles in order to get the complete picture. Evaluates the potential consequences and implications of different options. Identifies the underlying issues and root causes of problems. Incorporates new information and concepts when solving problems.
FD21
Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site .
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What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Parking
Professional Development Benefits
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available

An Insider's view of ServiceNow

What’s the vibe like in the office?

This is an idea space. It’s a place where we’re all operating on the same wavelength. We’re all interested in what we’re working on, right? And you hear it in people’s voices. You see it in people’s work.

Juan

Software Developer

What does your typical day look like?

There’s never a day where I don’t feel like I’m doing something purposeful or valuable to my team or company.

Mica

Business Systems Analyst

How does the company support your career growth?

It’s a good place to be in, in that it’s a company that’s growing very fast, but it doesn’t have that big company feel. You don’t feel like a number in a system and you can articulate and know where you want to go. There are people here who can help you get there.

Christian

Account Executive

What’s the vibe like in the office?

ServiceNow is unique because the people in this company are so incredibly special and unique. I can't think of enough kind words and amazing words to say about them. They really are my family.

Melanie

Senior Manager, Global Sales Development

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