Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
 
We're looking for people who are ready to roll up their sleeves and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
 
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

The Customer Outcomes team at ServiceNow works with customers to help them achieve their business outcomes by providing customer success services and expert services. The team’s purpose is to accelerate customers’ adoption of the ServiceNow platform, enabling customers to realize value faster, reduce costs and reduce risks.

The role of the GRC Senior Technical Consultant must have in-depth hands-on development experience with risk software applications and solutions.

• Technical Development using ServiceNow platform, implements all technical aspects of service delivery to the highest level of quality (measured against customer expectations) and is capable of solving technical problems unresolved by Technical Consultants
• Understanding of ServiceNow Implementation Methodology
• Ability to answer most questions and develop stories within their specialist area.
• Ability to delegate work based on competence to partners, customers and more junior consultants
• Maintains an understanding of the wider technical environment sufficient to provide contextual advice to Technical Consultants in respect of the end-to-end business solution
• Ability to problem solve, prioritize own schedule and deliver within potentially high-pressure business environments.
• Maintains relevant knowledge relating to certifications and current best practices, including augmenting the company’s body of knowledge by originating and delivering best practice collateral in the form of technical papers or presentations to colleagues and contributing to community-based media.
• Timely & accurate compliance with services processes (i.e., schedule management, reports, expenses and timecards for billing).
• Understands, produces and maintains all relevant project documentation

Qualifications

Customer focus: Addresses gaps in the workgroup’s ability to meet emerging customer needs. Gathers customer satisfaction input on behalf of the team. Holds others accountable for meeting customer needs. Aligns business processes to work with those of customers.

Collaborates: Shares information with others so there are no surprises. Involves others as appropriate to accomplish individual and group goals. Encourages unity rather than “us vs them” thinking. Welcomes and acknowledges the ideas and input of others.

Communicates effectively: Adjusts communication content and style to the audience and a diverse set of stakeholders. Breaks down communication barriers between others. Encourages candid and open communication among groups. Practices active and attentive listening skills to verify understanding.

Drives results: Demonstrates a strong drive to achieve meaningful results. Drives tasks to successful completion and closure. Shows determination in the face of obstacles and setbacks. Sets high standards for own performance.

Courage: Follows convictions in the face of adversity. Takes on the unknown. Raises difficult issues to ensure that they are addressed. Offers ideas or opinions without fear of criticism or professional risk.

Cultivates innovation: Suggests creative ideas and innovative solutions. Explores multiple alternatives and approaches to overcome obstacles and find solutions. Applies expertise in ways that are unique or innovative. Is open to and builds upon new ideas and solutions offered by others.

Technical development: Demonstrates advanced level technical knowledge in more than one area of specialization, including multiple approaches to solutions, as well as strong understanding of competitive approaches and products. Acts as a technical expert across multiple engagements, guiding team members to define and deliver successful customer solutions. Works to design new solutions within broader architecture so that they can be delivered (with coaching) by other team members.

Consultative perspective: Consults and influences (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving technical or business process issues. Stays connected to market influences and client situation / issues to identify and proactively initiate broader concept and outcomes conversations affect current and potential future projects. Acts as a strategic business partner to sponsors/clients and develop transformative solutions building from initial solutions. Act in the best interest of clients by weighing short- and long-term client needs, business impact and risk, and providing effective counsel.

Manages complexity: Assesses complex issues from multiple angles in order to get the complete picture. Evaluates the potential consequences and implications of different options. Identifies the underlying issues and root causes of problems. Incorporates new information and concepts when solving problems.

TR21

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.