Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

Job Title: Senior Technical Consultant - Federal
Location(s): Remote, VA; Remote, PA; Remote, GA

The Team

The Customer Outcomes team at ServiceNow works with customers to help them achieve their business outcomes by providing customer success services and expert services. The team’s purpose is to accelerate customers’ adoption of the ServiceNow platform, enabling customers to realize value faster, reduce costs and reduce risks.

The ideal candidate shall have a strong Cyber Security consulting background in either a consultancy or operational role. He/she wants use their security talent and work for a technology company.

What you get to do in this role:

• Driving process definition, re-engineering, improvement and gap analysis of current/to-be processes during workshops with key customer sponsors and stakeholders
• Developing required documentation such as workshop agenda, presentations, gap analysis reports, process flow diagrams, roles/responsibilities
• Identifying areas of process improvement (efficiency and effectiveness) and recommending solutions that detail pros, cons and risks
• Promoting continuous process improvement practices through process metrics/KPIs, dashboards and role accountabilities
• Managing and communicating Security process and business requirements to the implementation team as a bridge to ensure that the proposed solutions meet the customer's expectations
• Providing training and mentoring to other members of the services team
• Work with internal teams to develop and document service strategies, models, tools and action plans for new and current Security products.
• Provide hands on assistance with the detailed design and implementation phases for security engagements.
• Aid in the continuous improvement of our implementation methodology and service offerings based upon customer, field and partner feedback/experiences.
• Assist delivery teams in resolving critical path issues and challenges during engagements.
• Assist delivery teams in basic ServiceNow development activities during engagements.
• Participation on one or more strategic accounts either in support or lead.
• Provide support, mentoring and training to peers and partners at ServiceNow.
• Demonstrations of the product, both standard and tailored to prospects and existing customers, either onsite or via Zoom.
• Build out and maintain product service solutions.
• Support scoping engagements with prospective customers.
• Responding to Request for Information/Proposal documents.
• Stay current on product developments/releases required new service solutions.
• Support Customer Outcomes and Marketing events – security conferences, trade shows, webinars etc.
• Staying current on competitive analyses and understanding differentiators between the company and its competitors.
• In conjunction with Sales Personnel, Solution Consultants, and Partners, conduct transition briefings - communicate commitments and expectations in preparation for engagements.
• Up to 50% travel annually

Qualifications

In order to be successful in this role, we need someone who has:

• An active Top Secret / SCI clearance level is required. Full Scope Polygraph or CI Polygraph is a plus.

• Strong understanding of Networking and Security technologies: SIEM, IDS /IPS, vulnerability management, end-point protection, breach detection, and threat management.
• Knowledge of various attack vectors and intrusion methodologies: DDoS, malware, phishing, brute force, APT, etc.
• Actively participated in industry collectives and is a contributor to the security community.
• Experience in security frameworks like NIST 800-61, ISO27035, SANS, STIX/TAXII, OpenIOC, etc.
• Experience working in a large government or corporate enterprise environment.
• Responsible for understanding business and technical problems addressed by the products including applicable regulations, business drivers, security, and evolving business needs, etc.
• Maintains the following industry certifications are desired: CISSP, GCIH, GCIA, CEH, GIAC
• Proven experience in defining and deploying 'to be' best practice Security processes and in identifying solutions from a people, process and technology perspective
• Strong understanding and experience with leading security toolsets such as ServiceNow, Splunk, Qualys, Rapid7, or any other SIEM and/or end point protection technology
• Solid experience in requirements gathering, including experience in creating process documentation
• Proven experience in driving process improvement recommendations in a Shared Services environment
• Excellent communication skills (both written and verbal) with strong presentation and facilitation skills (proficiency in Visio, Word and PowerPoint)
• Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems
• Experience in delivering Capability Assessments in a Shared Services environment
• Strong interpersonal skills, customer centric attitude, ability to deal with cultural diversity
• Proven team player and team builder
• A degree or equivalent, preferably in Information Technology 
• Responsible for understanding business and technical problems addressed by the products including applicable regulations, business drivers, security, and evolving business needs, etc.
• process analysis and improvement
• BPM training/certification preferred
• Consulting background highly preferred

FD21

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.