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Birmingham, AL

Senior TA Operations Support Specialist at Chewy (Birmingham, AL)

| Birmingham, AL
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Our Opportunity:

Chewy is seeking a TA Operations Systems Support Specialist to join the pack! The TA Operations Systems Support will be a key contributor on our Talent Acquisition Operations Team focused on supporting TA tools and processes.  You will be one of the key players in continuing our pattern of success by supporting and maintaining TA tools and processes that that improve and contribute to talent acquisition programs. 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. These are the most significant job duties performed; other responsibilities or assignments not specifically mentioned may also be assigned.

What You’ll Do:

  • Act as the point of contact for Tier 1 TA user support (enterprise wide) for TA platforms (i.e. Applicant Tracking System, Sterling, LinkedIn, HackerRank, Phenom, etc.)
    • Responds to inquiries from internal customers regarding system process and functionality
    • Provides production support, including researching and resolving system problems, unexpected results, or process flaws
  • Configuration of TA platforms which includes but not limited to:
    • Modification of interview plans and scorecards in companies ATS (Greenhouse)
    • Add/update offer letter, email templates, scorecards, and interview plans
    • Job template mapping
    • Maintain Greenhouse sandbox and support integrations
    • Maintain and support Phenom CRM
    • Maintain and support data structure in Greenhouse and Phenom
  • Maintain permissions for all TA platforms
  • Manage TA system monitoring and outage notification
  • Support Greenhouse reporting requests
  • Conducts training, including developing user procedures, guidelines, and documentation, trains new system users on new processes/functionality
  • Assist TA Operation Analyst with various process improvement and data cleanup projects
  • Complete key tasks in recruiting systems for accuracy, efficiency, and compliance
  • Provide suggestions and lead ongoing enhancements of our current service offerings, service center programs, guidelines, or procedures that impact our employees
  • Identify process improvements and optimization of talent acquisition platforms across the enterprise
  • Work closely with Talent Acquisition team members to document and revise process and training documents to support TA platforms
  • Participate in analyzing our current systems and processes to ensure full utilization of both new and existing technology
  • Assist with HR special projects

What You'll Need:

  • 2+ years’ experience with Applicant Tracking System, preferably Greenhouse
  • 2+ years’ experience in talent acquisition and operational effectiveness
  • Demonstrated knowledge and experience in documenting processes, as well as performing diagnostic tests and audits.
  • Strong customer service, communication, and interpersonal skills to help create effective customer-focused relationships with all levels within the organization
  • Demonstrated knowledge of Microsoft Excel, PowerPoint, Project (or equivalent)
  • Position may require travel


  • Bachelor’s Degree in Human Resources or related discipline preferred
  • Broad knowledge covering multiple Human Resources functions

Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.
If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Chewy, please contact [email protected] 
To access Chewy’s Privacy Policy, which contains information regarding information collected from job applicants and how we use it, please click here:
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • RLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • jQueryLibraries
    • VueJSLibraries
    • DjangoFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • GRPCFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • VerticaDatabases
    • AerospikeDatabases
    • Google AnalyticsAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • UXPinDesign
    • ConfluenceManagement
    • JIRAManagement
    • dotCMSCMS

What are Chewy Perks + Benefits

Chewy Benefits Overview

We offer competitive salaries and 401k, unlimited time off, comprehensive medical, dental, and vision benefits, in addition to wellness programs, online communities, and resources for improved physical and mental health... enabling you to be your best self - in and outside of work. With mentorship programs, employee resource groups, cross-functional job trainings, events, and customized development tracks for advancement, we're proud to help develop and promote our team members from within.

True to our business, we're pet-friendly and have fun pet-related perks like Paw-ternity leave for new pup parents and Chewy employee discounts. We offer countless volunteer opportunities, recreational club teams, company outings, happy hours, and team events to enable you to bond with fellow Chewtopians and have some fun!

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Highly diverse management team
Unconscious bias training
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
We offer a commuter transit, parking, and dependent care FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
We're currently 100% remote due to caution and care for the health & well-being of our team. Post-pandemic, we plan to operate in a combination of onsite and remote, with logistics still being defined
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Recreational Clubs
Chewy sponsors office sports leagues year-round.
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross-functional lunch and learns.
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks

An Insider's view of Chewy

What’s the vibe like in the office?

Fast paced! We work in "doggy-years" here. It's a place where talent and hard work is valued and where team members can think big and can bring their dreams to life.


Senior Technical Recruiter

What kinds of technical challenges do you and your team face?

At Chewy, one of our operating principles is Accelerate Time. We release new features weekly, fail fast, and iterate often to bring incremental progress quickly to our Pet Parents. Our success is driven by a customer first mentality, a culture of collaboration, and empowering individuals and teams.


Associate Director, Product Management

How does the company support your career growth?

Chewy gives a significant amount of freedom and autonomy to do your best work. I am able to pursue the most important objectives, and work that I really enjoy. It’s an amazing feeling to see your hard work pay off immediately and have a positive impact on the team—and something that makes life at Chewy really unique!


Human Resources Business Partner

How do you make yourself accessible to the rest of the team?

Aside from the standard 1x1s and team meetings: 24/7 via text, email, chat, voice and during business hours by walking around the office engaging in conversation, listening to current challenges and proposed solutions.


VP, Software Engineering

What projects are you most excited about?

Collaborating with so many different teams on a daily basis and seeing how we all come together to help pet parents find the products that they need for their pets.


Senior Integrated Marketing Manager

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