Job Description

How will you role impact First Command?

The Senior System Administrator position is responsible for the installation, configuration, operation and maintenance of systems hardware, operating systems, and related infrastructure. The position monitors system performance for all environments and maintains optimal systems availability. The position participates in technical research and development to enable continuing innovation within the infrastructure. The position also assists project teams as required, and provides third-level support to the BIS Support Center on system issue resolution.

The Senior System Administrator is a subject matter expert in one or more of the following areas: Microsoft 365, Azure, Microsoft Exchange, Microsoft Teams, Microsoft System Center Suite, Storage Area Networks, VMware, and Windows Server OS.

What will you be doing?

• Works with limited supervision to monitor and maintain systems hardware, operating systems, and related infrastructure to ensure reliable operation
• Capacity planning, monitoring, Disaster Recovery, and Business Continuity for all servers and storage systems
• Produce and maintain documentation for use in the installation, configuration, operation and maintenance of systems hardware, operating systems, and related infrastructure
• Research system issues to determine root cause, and work with the NetOps team to implement a plan of action to resolve these issues
• Coordinate with service providers, vendors and various teams throughout First Command to ensure timely communication and resolution of all issues
• Required to be on-call and available for special duties outside normal working hours

What skills/qualifications do you need?

Education

• Preferred - Bachelor Degree in computer science or similar field

Work Experience

• Required: 5 - 7 years working in a Windows multi-domain environment supporting a minimum of 300 servers and 1500 employees
• Prefer experience with the following technologies: Microsoft 365 (Office 365), Azure IaaS/PaaS services, Microsoft Windows Server 2019/2016/2012, Active Directory, Conditional Access Policies, Microsoft System Center Suite, Microsoft Exchange 2016/2013, Microsoft Teams, , SharePoint Online, Windows 10, Cohesity Enterprise Backup, VMware ESXi/vSphere, Hitachi Storage, and IBM iSeries

Certifications

• (current) MCSA required and MCSE preferred

Knowledge, Skills and Abilities

• Recognize, troubleshoot and resolve system issues with minimal supervision
• Work within a team environment to maintain various BIS Systems' integrity
• Explain complex technical concepts to non-technical personnel
• Excellent customer service skills
• Document and distribute systems reports and statistics as required
• Ability to learn new technology quickly and thoroughly
• Ability to work through roadblocks towards resolution

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