Senior Systems Administrator

Description

JOB SUMMARY

This position is responsible for implementing, maintaining, administering, and troubleshooting Southern Company's electronic communications infrastructure and user connectivity to email services. Supported solutions include Microsoft Exchange (hybrid), Outlook clients (desktop, mobile, and web), Microsoft 365/Azure, SMTP, ProofPoint Email Gateway, RightFax Electronic Faxing, Microsoft Teams, and mobile messaging support.

Location - Must reside within The Southern Company footprint.

JOB REQUIREMENTS

Education / Experience:

• Experience configuring and supporting Microsoft Office 365 required
• Minimum of 2 years of relevant work experience administering Microsoft Exchange on-prem and Exchange Online required
• Degree in Computer Science, Engineering, or related field highly desired
• Previous experience administering Proofpoint products highly desired
• Experience with mail routing and email security desired
• PowerShell scripting or other script language experience highly desired

Competencies, Knowledge, Skills

• Strong ability to learn new technology and consume information quickly
• Strong research, analytical and troubleshooting skills
• Expert knowledge in one or more of the Southern Company electronic communications products listed in the job summary
• Expert knowledge of capacity planning and disaster recovery issues in an Exchange environment
• Competent knowledge in the use of PowerShell for configuration/administration and scripting operational tasks
• Ability to implement technical functionality to gain the maximum value for the business
• Specific knowledge of data networking, computer system security, and general knowledge of other technology infrastructure components
• High level of knowledge working in MS Windows operating systems at both the server & workstation level
• Working knowledge of TCP/IP protocols
• Ability to effectively organize tasks, manage multiple priorities/details, meet schedules, and deliver on commitments
• Ability to negotiate with and influence others - internally as well as vendors
• Ability to build relationships and work in a team atmosphere
• Ability to provide and accept feedback
• Professional oral and written communication skills
• Ability to work independently
• Leadership in both the technical and business aspects of messaging services
• Takes ownership of work assignments and personal career development
• Working knowledge of Instant Messaging and Microsoft Teams a plus

MAJOR JOB RESPONSIBILITIES

• Configure and implement electronic communications services in accordance with the chosen strategies
• Research, troubleshoot, and resolve problems involving electronic communications and perform root cause analysis
• Daily administration of electronic communications services/software including Exchange, M365 (Exchange Online), Proofpoint, Outlook, mail routing, etc.
• Follow standard processes for hardware / software support and project completion
• Work with vendors to ensure purchased entitlements are fully leveraged and issues are resolved satisfactorily
• Identify, develop, validate and document work processes and automations that increase team effectiveness and promote self-service
• Monitor application performance and identify performance improvement options and monitoring opportunities
• Provide second-level support to other areas, both within the Technology Organization and within the business
• Diagnose and resolve client problems within service level time frames
• Contribute to and implement project plans according to Productivity Technologies guidelines
• Research and make recommendations for implementation and communication of new features and capabilities within the Microsoft 365 suite
• Develop and maintain good client relationships
• Communicate progress, problems and best practices to management, leads and team

#LI

Alabama Power provides the valuable combination of competitive prices, reliable electricity supply and unparalleled service to 1.4 million homes, businesses and industries in the southern two-thirds of Alabama123.

SouthernLINC Wireless is the wireless communication service from Southern Company which combines multiple communication services into one handset or installed device, including Instant LINC two-way radio, phone service, numeric and text messaging, and wireless data and Internet access. SouthernLINC Wireless operates in the Southeast and targets businesses, government and Southern Company subsidiaries.

Southern Company Gas provides for the energy needs of millions of U.S. households and businesses. As the largest natural gas-only distribution company in the United States, with more than 150 years of history behind us, we're working to ensure that Americans have access to an abundant, safely delivered supply of natural gas for decades to come. We offer our customers a wide range of energy services under one umbrella: seven regulated utilities as well as non-regulated businesses that offer retail, wholesale and storage services.

Georgia Power is the largest electric subsidiary of Southern Company (NYSE: SO), America's premier energy company. Value, Reliability, Customer Service and Stewardship are the cornerstones of the Company's promise to 2.6 million customers in all but four of Georgia's 159 counties. Committed to delivering clean, safe, reliable and affordable energy at rates below the national average, Georgia Power maintains a diverse, innovative generation mix that includes nuclear, coal and natural gas, as well as renewables such as solar, hydroelectric and wind. Georgia Power focuses on delivering world-class service to its customers every day and the Company is consistently recognized by J.D. Power and Associates as an industry leader in customer satisfaction. For more information, visit www.GeogiaPower.com and connect with the Company on Facebook ( Facebook.com/GeorgiaPower ), Twitter ( Twitter.com/GeorgiaPower ) and Instagram ( Instagram.com/ga_power ).

Mississippi Power a subsidiary of Southern Company, serves southeast Mississippi. We have a history of customer and community service, economic development leadership, environmental stewardship and employee involvement.

Southern Nuclear's top priority is the safety and health of the public, our employees and the environment. We are committed to the safe operation of our nuclear generating facilities with equipment and systems that meet strict Nuclear Regulatory Commission safety and design regulations. Each Southern Nuclear employee is committed to instilling Institute for Nuclear Power Operations' "Principles for a Strong Nuclear Safety Culture" in every aspect of their responsibilities.

Southern Power , a subsidiary of Southern Company, is a leading U.S. wholesale energy provider meeting the electricity needs of municipalities, electric cooperatives, investor-owned utilities and other energy customers. Southern Power and its subsidiaries own 47 facilities operating or under construction in 11 states with more than 12,800 MW of generating capacity in Alabama, California, Florida, Georgia, Maine, Minnesota, Nevada, New Mexico, North Carolina, Oklahoma and Texas.

Southern Company (NYSE: SO) is a leading energy company serving 9 million customers through its subsidiaries as of Jan. 1, 2019. The company provides clean, safe, reliable and affordable energy through electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company serving wholesale customers across America, a leading distributed energy infrastructure company, a fiber optics network and telecommunications services . Southern Company brands are known for excellent customer service, high reliability and affordable prices below the national average. For more than a century, we have been building the future of energy and developing the full portfolio of energy resources, including carbon-free nuclear, advanced carbon capture technologies, natural gas, renewables, energy efficiency and storage technology. Through an industry-leading commitment to innovation and a low-carbon future, Southern Company and its subsidiaries develop the customized energy solutions our customers and communities require to drive growth and prosperity. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and govern our business to the benefit of our world. Our corporate culture and hiring practices have been recognized nationally by the U.S. Department of Defense, G.I. Jobs magazine, DiversityInc, Black Enterprise, Forbes and the Women's Choice Award. To learn more, visit www.southerncompany.com.

Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Job Field: Information Technology

Job Type: Standard

Primary Location: Georgia-Metro Atlanta-Atlanta

Operating Company: Southern Company Services

Other Locations: Alabama-Metro Birmingham/Eastern AL-Birmingham, Mississippi-Coastal Area-Gulfport

Job Type: Standard

Travel (Up to): Yes, 25 % of the Time

Work Location(s):

Georgia Power Headquarters - 241 Ralph McGill Blvd. NE (241ATLANTA)

241 Ralph McGill Blvd. NE

Atlanta, 30308

The Energy Center - 3535 Colonnade Parkway (3535Birmingham)

3535 Colonnade Parkway

Birmingham, 35243

MPC Corporate Headquarters - 2992 West Beach Blvd (2992GULFPORT)

2992 West Beach Blvd

Gulfport, 39501

Req ID: SCS2011481