Job Description
As a Senior Support Services Owner, you will manage complex external client relationships with a high degree of variability. You will influence client support strategy focusing on value achievement and targeted outcomes. You will develop complex continuous improvement strategies. In this role, you will act as the single point of contact for cross-organizational support escalations. You will provide support processes expertise and advise on expectations for both internal stakeholders and external clients. Lastly, you will contribute to internal team value and improvements.

Working Environment

REMOTE

This position offers a Remote working environment. Meaning you can live and work in your current geographical location and work primarily remote. There could be times you will be requested to travel and/or visit a Cerner office or client site. #Remote

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Additional Information
Working Environment REMOTE Relocation Assistance Available for this Job: Yes - Domestic/Regional

Qualifications
Basic Qualifications

• At least 8 years total combined higher education and related work experience, including:
  • At least 2 years Healthcare information technology (HCIT) consulting, HCIT support, project/program management, client relationship management and/or other client-facing or HCIT solution
  • At least 6 years higher education and/or additional work experience directly related to the duties of the job.

Preferred Qualifications

• Bachelor's Degree or equivalent work experience

Expectations

• Willing to participate in on-call rotation as needed
• Willing to travel up to 60% -100% as needed
• Willing to work additional or irregular hours as needed and allowed by local regulations
• Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position
• Perform other responsibilities as assigned

Applicants for U.S. based positions with Cerner Corporation must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

Some Cerner positions may be obligated to comply with client-facing requirements and occupational health requests, including but not limited to, an immunization set, covid-19 vaccination, an annual flu shot, an annual TB screen, an updated background check, and/or an updated drug screen.

Cerner is a place where people are encouraged to innovate with confidence and focus on what is important - people's health and the care they receive. We are transforming health care by developing tools and technologies that make it more efficient for care providers and patients to navigate the complexity of our health. From single offices to entire countries, Cerner solutions are licensed at more than 25,000 facilities in over 35 countries.

Cerner's policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Cerner is proud to be a drug-free workplace.

EEO is the Law with Supplement (English)
E-Verify Participation (English)
Right to Work (English)
Pay Transparency Nondiscrimination (English)

EEO is the Law with Supplement (Spanish)
E-Verify Participation (Spanish)
Right to Work (Spanish)
Pay Transparency Nondiscrimination (Spanish)

If you are an individual with a disability who is unable to use our online tools to search and apply for jobs, and need assistance or an accommodation in the recruiting process, please contact us by calling 866-434-1543 or by emailing [email protected] .