Role Overview 

Noom is a leading global digital health company focused on helping people live healthier lives through behavior change. We’re a mission-driven, high-growth organization that’s powered by science, technology, and world-class talent. 

Our Support team is seeking a Senior Quality Manager to help our team grow!

What you’ll be doing:

• Build and lead Noom’s fast growing quality team and develop consistent methodologies for our global quality program. 
• Design a quality program that directly delivers customer satisfaction improvements. 
• Partner with internal stakeholders and collaborate closely with experts regarding QA data integration with other performance metrics. 
• Leverage QA insights to drive valuable customer and operations insights. 
• Ensure customer interactions are evaluated effectively and quantitatively, while meeting our quality standards. 
• Plan, coordinate and direct global quality assurance activities designed to promote outstanding, world-class customer service.
• Partner with the learning & development team to help prioritize initiatives based on quality. 
• Curate QA team communications, strategy, and team development. 

What we’re looking for:

• Passionate leader who is able to motivate and build a high performing quality team. 
• You have in-depth knowledge of QA best practices & methodologies.
• +7 years experience in a call center quality department managing global audit programs for call center operations. 
• At least +4 years experience in a supervisory role providing leadership, coaching, and development to high impact teams. 
• You value & enjoy leveraging data from multiple sources, reading and analyzing data, doing analysis in Excel or google sheets, and partnering with analytics partners for more complex analyses. 
• Experience with the following highly preferred:
• NICE/MaestroQA/Stella Connect QM application.
• Channels: Email, Chat & Phone Support.
• Zendesk/NetSuite/Salesforce (CRM).

What Makes This Job Amazing

• You’ll be helping millions of people lead healthier lives every day
• You’ll have wonderful benefits including healthcare/dental, wellness budget, daily gourmet meals prepared by our onsite chefs, onsite yoga, and annual technology upgrade allowance
• You’ll experience huge learning & professional growth opportunities. Noom believes in supporting you; we’ll cover the cost of books, courses, conferences… you name it!
• You’ll become part of our transparent, high-performing, and close-knit team
• This is a full-time position that offers a competitive salary, equity, and benefits. We guarantee you will learn a tremendous amount in a short time. For those who value and excel in transparent, high-intensity, and high-impact environments, there is significant opportunity for advancement.

More About Noom

At Noom, we believe that the individual is the greatest force for good, not just in their health but in unlocking their fullest potential. We apply the same principles inside Noom. Across our dynamic organization, we empower our teams to execute on big ideas and we start and end each day with responsibility to make the world a healthier place. Fortune, Inc., Glassdoor, and Crain’s have all named Noom a Best Place to Work including being named on Fortune’s lists for Best Workplaces in New York, Best Workplaces in Technology, Best Workplaces for Women, and Best Workplaces for Millennials.