Senior Support Engineer

+1 more | Remote
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The world loves Postgres. If you work with developers or data scientists or anyone wrangling data, you’ll probably see a sticker with the tusks and trunk of the Postgres elephant on the lid of a nearby laptop. EDB has a lot to do with that.

We’ve been major contributors to Postgres since the beginning, and we are proud to call thousands of boundary pushing customers our partners. Proud though we are, we are not resting on our laurels. There’s plenty of work to do. The good news is that everything we do will impact Postgres, which is to say that it will impact the world. No pressure.

OUR SUPPORT ROLES CAN BE BASED IN MOST EUROPEAN COUNTRIES  -

Germany; Netherlands; Italy; France; Belgium; UK; Spain; Czech Republic; Poland

Role and Responsibilities

  • Work directly with customers to provide in-depth technical troubleshooting and recommend appropriate workaround(s) and solutions for all EDB product lines and open-source PostgreSQL products

  • Collaborate with, and mentor, junior support engineers to triage issues; create reproducible test cases; file engagements and collaborate with development teams; design and submission of patches when possible

  • Collaborate with Development resources, many of whom are core members and major contributors to the PostgreSQL community; collaboration may include needs such as identification of enhancement requests or defects to existing product capabilities, design and test of patches where possible, or performance analysis and solutions interoperability.

  • Serve as the primary point of contact to premium customers

  • Document solutions, procedures, and standards for customers as well as for internal use

  • EDB professional-level certification will be provided

  • Act as a Support Services representation to the Postgres Community - this component is not limited to the attributes of Support Services, but provides a conduit into the Postgres Community, and vice versa, by which the individual can maintain their presence and link issues or interests where they may be commonly held.

Job Requirements:

  •  7+ years of significant PostgreSQL experience or equivalent knowledge

  • Bachelor's degree in Computer Science or equivalent knowledge

  • Working knowledge of PostgreSQL third-party tools (i.e., pgpool, slony, pgbouncer, etc.)

  • Outstanding communication skills (both written and verbal)

  • Exceptional problem-solving skills for abstract and complex issues

  • Quick-thinking, able to work well under pressure

  • Adept at documenting efforts, actions, and results


Desired Skills (Five or more of the following): 

  • Technical Support experience

  • Experience with Oracle, SQL Server, MySQL, or MongoDB

  • Experience with Docker & Kubernetes

  • Experience with orchestration & deployment tools such as:

    • Ansible

    • Chef

    • Puppet

    • Terraform

  • Experience in clustering and availability solutions

  • Experience with one or more of the major cloud providers

    • Amazon Web Services & RDS

    • Microsoft Azure & PostgreSQL for Azure

    • Google Cloud Platform & CloudSQL

  • Experience with Zookeeper or Kafka

  • Experience in scripting

  • Experience in application debugging and error-tracing

 

#LI-Remote

We know it takes a unique mix of people and skills to help us in our mission to supercharge Postgres, and we understand that not everyone will check every box. We’d love to hear from you and we want you to apply!

EDB is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. EDB was built on a commitment to trust and respect each other and to embrace an array of people and ideas. These values remain at the center of our culture and are key to our company’s integrity.

Our US benefits package is listed here - additional benefits packages available upon request 

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • PostgreSQLDatabases
    • ConfluenceManagement
    • Google DriveManagement
    • Google DocsManagement
    • Google SlidesManagement
    • JIRAManagement
    • WordpressCMS

An Insider's view of EDB

What projects are you most excited about?

EDB really cares about their employees, and being a part of the team that brings that caring directly to the people, is what makes me most excited. Seeing my colleagues benefit from programs that help with our new workplace demands is very rewarding, and keeps me motivated to constantly improve our culture.

Lauren

HR Generalist

What makes someone successful on your team?

To be successful on the Product Management team at EDB, you should love data-driven analysis, have a customer focus and understand the broader competitive landscape. You should also love to collaborate, negotiate and prioritize with multiple teams to create a shared product vision.

Aislinn

Principal Product Manager

What are EDB Perks + Benefits

EDB Benefits Overview

We offer generous benefits and are always looking innovative ways to support our employees.

Culture
Partners with Nonprofits
We donate to NAACP LDF, Black Lives Matter, Amnesty International and Project Citizenship. We also donate to local children's charities in our community.
Friends outside of work
Eat lunch together
Intracompany committees
We hold All-Hands meeting twice per quarter and we host monthly luncheons when we're in the office.
Daily sync
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
We have a competitive monthly premium and will pay the second half of the deductible.
Life Insurance
Guaranteed up to 2x your annual earnings up to $375,000
Wellness Programs
We've partnered with Modern Health, an online platform that offers mental health resources, financial wellness and professional coaching. We also have every 3rd Friday off for a Wellness Day.
Onsite Gym
Team workouts
Teams go to workout classes together and follow each other on Peloton!
Mental Health Benefits
We provide Employee Assistance Programs.
Retirement & Stock Options Benefits
401(K)
Performance Bonus
All employees are eligible for an annual performance based bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
We offer dependent care accounts to pay childcare costs pre-tax.
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Our CEO regularly holds a book reading session for the children of EDB staff as well as other family oriented events.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
We have cold brew and kombucha on tap!
Parking
Fitness Subsidies
Up to $150
Home Office Stipend for Remote Employees
All employees will receive a $500 work from home stipend
Professional Development Benefits
Job Training & Conferences
Diversity Program
Cross functional training encouraged
Promote from within
Online course subscriptions available

Additional Perks + Benefits

Our leadership team is truly dedicated to taking care of our employees.

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