Senior Support Engineer
The world loves Postgres. If you work with developers or data scientists or anyone wrangling data, you’ll probably see a sticker with the tusks and trunk of the Postgres elephant on the lid of a nearby laptop. EDB has a lot to do with that.
We’ve been major contributors to Postgres since the beginning, and we are proud to call thousands of boundary pushing customers our partners. Proud though we are, we are not resting on our laurels. There’s plenty of work to do. The good news is that everything we do will impact Postgres, which is to say that it will impact the world. No pressure.
OUR SUPPORT ROLES CAN BE BASED IN MOST EUROPEAN COUNTRIES -
Germany; Netherlands; Italy; France; Belgium; UK; Spain; Czech Republic; Poland
Role and Responsibilities
Work directly with customers to provide in-depth technical troubleshooting and recommend appropriate workaround(s) and solutions for all EDB product lines and open-source PostgreSQL products
Collaborate with, and mentor, junior support engineers to triage issues; create reproducible test cases; file engagements and collaborate with development teams; design and submission of patches when possible
Collaborate with Development resources, many of whom are core members and major contributors to the PostgreSQL community; collaboration may include needs such as identification of enhancement requests or defects to existing product capabilities, design and test of patches where possible, or performance analysis and solutions interoperability.
Serve as the primary point of contact to premium customers
Document solutions, procedures, and standards for customers as well as for internal use
EDB professional-level certification will be provided
Act as a Support Services representation to the Postgres Community - this component is not limited to the attributes of Support Services, but provides a conduit into the Postgres Community, and vice versa, by which the individual can maintain their presence and link issues or interests where they may be commonly held.
Job Requirements:
7+ years of significant PostgreSQL experience or equivalent knowledge
Bachelor's degree in Computer Science or equivalent knowledge
Working knowledge of PostgreSQL third-party tools (i.e., pgpool, slony, pgbouncer, etc.)
Outstanding communication skills (both written and verbal)
Exceptional problem-solving skills for abstract and complex issues
Quick-thinking, able to work well under pressure
Adept at documenting efforts, actions, and results
Desired Skills (Five or more of the following):
Technical Support experience
Experience with Oracle, SQL Server, MySQL, or MongoDB
Experience with Docker & Kubernetes
Experience with orchestration & deployment tools such as:
Ansible
Chef
Puppet
Terraform
Experience in clustering and availability solutions
Experience with one or more of the major cloud providers
Amazon Web Services & RDS
Microsoft Azure & PostgreSQL for Azure
Google Cloud Platform & CloudSQL
Experience with Zookeeper or Kafka
Experience in scripting
Experience in application debugging and error-tracing
#LI-Remote
We know it takes a unique mix of people and skills to help us in our mission to supercharge Postgres, and we understand that not everyone will check every box. We’d love to hear from you and we want you to apply!
EDB is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. EDB was built on a commitment to trust and respect each other and to embrace an array of people and ideas. These values remain at the center of our culture and are key to our company’s integrity.
Our US benefits package is listed here - additional benefits packages available upon request