Senior Support Engineer at Robinhood (Remote)

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Join a leading fintech company that's democratizing finance for all.
Robinhood was founded on a simple idea: that our financial markets should be accessible to all. With customers at the heart of our decisions, Robinhood is lowering barriers and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.
Just as we focus on our customers, we also strive to create an inclusive environment where our employees can thrive and do impactful work. We are proud of the competitive products and company culture we've built and have been recognized as:
  • Forbes Fintech 50 2021
  • Glassdoor Best Places to Work 2021
  • Inc. Best-Led Companies 2021
  • TIME 100 Most Influential Company 2021

We're growing and looking for...
We continue to hire Robinhoodies at a rapid pace to drive this journey, and with that growth comes necessary change. We're seeking culture builders and curious thinkers looking to co-author the next chapters of our story. We're in build mode, majorly expanding our team while also growing up as a company. Joining now means helping shape our structures and systems, then taking part as we launch into our ambitious future.
Check out life at Robinhood on The Muse!
About the team:
We're looking for a Senior Support Engineer to join our Corporate Engineering team to support Robinhood's continued growth and our Robinhoodies across multiple offices. You will work closely with many teams, including Security, HR, Compliance, and Executive Leadership to create, innovate, and execute on a variety of projects. The ideal candidate is an excellent communicator and fast learner looking for a supportive environment to grow their IT skills.
What you'll do day-to-day:
  • Act as the first point of contact in assisting users with hardware, software, and other technical issues
  • Carry out onboarding and offboarding tasks, including hardware setups, access management, asset management, and develop process improvements
  • Use insights gained through direct support to improve user journeys and prioritize solutions.
  • Help roll out new software releases and resolve software and hardware-related compatibility problems
  • Work with Hoodies to fix various on-site and remote connectivity and access issues (WiFi, VoIP, etc.)

About you:
  • 5+ years of previous IT support experience
  • Excellent customer service and troubleshooting abilities in a remote-working environment
  • Comfortable problem solving with multiple operating systems (macOS, iOS, Android, Linux, Windows) preferably in an enterprise environment
  • Previous experience with MDM solution like JAMF Pro (Casper Suite), AirWatch, Fleetsmith or similar
  • Ability to administer and solve VPNs, password managers, two-factor authentication, single sign-on and security protocols

Bonus points:
  • Experience partnering with various corp and customer experience teams
  • Scripting and debugging abilities (Bash, Python, Ruby, etc.)
  • Apple Certification (ACIT, ACMT, ACSP, etc.)

We're looking for more growth-minded and collaborative people to be a part of our journey in democratizing finance for all. If you're ready to give 100% in helping us achieve our mission-we'd love to have you apply even if you feel unsure about whether you meet every single requirement in this posting. At Robinhood, we're looking for people invigorated by our mission, values, and drive to change the world, not just those who simply check off all the boxes.
Robinhood promotes diversity and provides equal opportunity for all applicants and employees. We are dedicated to building a company that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work (and work environment) will be for everyone. Additionally, Robinhood provides reasonable accommodations for candidates on request and respects applicants' privacy rights. To review Robinhood's Privacy Policy please visit Robinhood - US Applicant Privacy Policy .
Robinhood's benefits include generous time off, 401(k) participation with employer match, comprehensive health coverage, a health savings account (HSA), wellness benefits, backup childcare and education stipends (all benefits are subject to applicable taxes and based on eligibility).
Robinhood is a primarily remote company. If hired, you will work as a remote employee unless the job you are applying for has a different working model specified. Please reach-out to your recruiter if you have any questions regarding the job's working model.
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What are Robinhood Perks + Benefits

Robinhood Benefits Overview

Here at Robinhood, we have a competitive salary and meaningful equity. While we’re all hunkered down and working remotely we have a few benefits to help support your unique WFH situation. Whether you’re thinking about starting a family or if you’re already a parent, we know having a family is tough work. Therefore we have benefits to help you care for and nurture your family. We also have a number of benefits regarding Health & Wellness, Vacation & Time Off, Financial & Retirement, Professional Development, and Office Life.

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Happy Hours
Parking
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Paid industry certifications

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