Senior Support Analyst Morton, IL
Career Area:
Information Technology
Job Description:
At Caterpillar, we're working to help our customers build a better world. We wouldn't be the Caterpillar we are today without the exceptionally talented, bright and driven people who get the job done. This is your chance to help us make progress possible around the world - for our customers, for growing communities and for every member of our team. We are looking for a dynamic, organized self-starter to join our Product Support and Logistics Division as a Senior Support Analyst in Morton, IL.
Product Support and Logistics Division
We're committed to our customers, who build a better world with our products, services and solutions. We understand and show the value of why they should always choose us. We're exploring new ideas and opportunities - innovating to discover the breakthroughs necessary for tomorrow's growth.
And we are one team - creating and delivering world-class components and solutions superior to the competition.
As a Senior Support Analyst, you are responsible for ensuring automated cranes and conveyors that transport material from location to Goods to Person stations are operational.
Job duties and responsibilities may include, but are not limited to:
- This position is responsible for monitoring automated cranes and conveyors to ensure continuous operations when parts bundles are assigned to Goods to Person stations within the warehouse. The incumbent uses a computer to monitor the crane and conveyor systems.
- Understands system alarms and can determine when automated cranes and conveyors are not operational.
- Works with Operations Maintenance to ensure any malfunctioning cranes or conveyors are repaired and in working order. Ensures accuracy of data associated with parts in retrievals or totes while on the conveyor system. Appends records when a container fails check station at input to Automated Storage and Retrieval Systems (ASRS). Restarts segments of conveyors due to jams.
- Typical internal customers include the position's work group and immediate supervisor. The positions primary customers are internal. The position is challenged to quickly and correctly identify problems. The incumbent generally resolves issues by following departmental guidelines or applying a solution that worked in the past.
Additional Information
- This is a 1st shift position, Mon-Fri 6:30am-3pm
- Limited travel required (Less than 5% of working time).
Basic Qualifications:
- Minimum 1 year of experience in logistics
- Understanding of logistics operations procedures
- Must have basic computer skills
BACKGROUND/EXPERIENCE:
- Morton Operations knowledge desired.
- Good communication skills
- Analytical and problem-solving skills
- Automated Warehouse Control System (AWCS) experience
Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment-based non-immigrant and immigrant visas. However, as a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website www.Caterpillar.com/careers . #Li
EEO/AA Employer. All qualified individuals - including minorities, females, veterans and individuals with disabilities - are encouraged to apply.
Relocation assistance is not available for this position. Any relocation costs incurred would be the responsibility of the selected applicant.
EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.
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