About the job
The Red Hat IT team is looking for a Senior Support Analyst to join us in Raleigh, NC. In this role, you will support our internal enterprise business applications. You'll work alongside IT developers, business partners, and business controls to ensure and document IT processes and procedures. You'll assist with supporting and coordinating IT technology controls. As a Senior Support Analyst, you'll work with program managers and other control teams to coordinate and arrange audit activities. You'll be responsible for creating business cases, eliciting business requirements, and process maps.
What you will do

• Develop business case documents, requirements, and process maps, and represent the project at required forums
• Collaborate with business customers on requirements gathering and business analysis
• Document use cases, create physical and logical data models, and build deployment plans
• Work with multiple IT teams in support of audit activities
• Work with technical developers and database administrators on production issues and project activities
• Represent the team in meetings with stakeholders
• Perform functional designs, standard and custom configuration, functional testing, and release support
• Collaborate with cross-functional teams to deliver projects within committed time frames
• Define the scope of an actionable project, working in tandem with Business and IT stakeholders
• Document issues and provide supporting documentation to the Business System team to illustrate current state, problems, etc.
• Conduct training sessions for end-users
• Actively question and challenge customers to understand their requirements and design optimal solutions

What you will bring

• 5+ years of experience with delivering on projects as part of a cross-functional, cross-departmental team
• Previous experience creating business cases, requirements, and process maps
• Ability to form and maintain beneficial working relationships across multiple areas of Operations, Sales, and IT
• Experience working with auditors and business control teams
• Experience modeling and establishing the process flow of data between systems
• Bachelor's degree
• Fluent English language skills
• Detailed and concise written and verbal communication, and documentation skills
• Expertise in facilitating meetings, webinars, and conference calls
• Experienced in the business side and IT delivery of solutions
• Experience with agile methodologies
• Experience working with agile projects is a plus

About Red Hat
Red Hat is the world's leading provider of enterprise open source software solutions, using a community-powered approach to deliver reliable and high-performing Linux, hybrid cloud, container, and Kubernetes technologies. Red Hat helps customers integrate new and existing IT applications, develop cloud-native applications, standardize on our industry-leading operating system, and automate, secure, and manage complex environments. Award-winning support, training, and consulting services make Red Hat a trusted adviser to the Fortune 500. As a strategic partner to cloud providers, system integrators, application vendors, customers, and open source communities, Red Hat can help organizations prepare for the digital future.
Benefits

• Comprehensive medical, dental, and vision coverage
• Flexible Spending Account - healthcare and dependent care
• Health Savings Account - high deductible medical plan
• Retirement 401(k) with employer match
• Paid time off and holidays
• Paid parental leave plans for all new parents
• Leave benefits including disability, paid family medical leave, and paid military leave
• Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!

Note: These benefits are only applicable to full time, permanent associates at Red Hat located in the United States.