Senior Soft Services Coordinator - Virtual

| Seattle, WA
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About JLL -

We're JLL-a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!

What this job involves

The Soft Services Manager (SSM), will have a primary focus on prime customer experience and managing vendor services. SSM will manage and maintain overall site service, performance, processes, and quality standards for soft services. The SSM will strive towards innovation of services offered, assist with lowering cost of delivery, and works with suppliers to integrate the service into operations while dramatically enhancing the customer experience. The SSM will own the effective participation in quality assurance programs, drive towards a higher level of service, meet or exceed scoring metrics as stipulated in both Client and Vendor contracts, and manage/track customer relationships. The ideal candidate in this position will come from a pharmaceutical, service provider or property care for multi-buildings maintenance.

Facilities Management

  • Ensure client satisfaction with clients at all levels in the organization; demonstrate leadership, responsiveness and creativity.
  • Ownership of KPI's & metrics manage performance and governance process for daily management operations. Including development and administration of data gathering, vendor audit performance tracking, establishing action plans and immediate execution, present into monthly Facilitates Site Governance all Soft Services programs results and strategy for flawless vendor execution.
  • Soft Services are provided by managing contractors and suppliers per scope of work including but not limited cleaning/custodial, security, lab equipment moves, garments, crane and hoist, golf carts, service vehicles, car wash, janitorial supplies, solid waste & recycling, landscaping, break room equipment, food services audits, mailing, window systems and pest control cost management.
  • Ensure recurrent services vendor execute per contracts.
  • Supervisory role involves contract performance management, people's management, decision-making, root cause analysis, inspections and audit readiness, communication, management of planning/scheduling and assignment, drive overall improvement of productivity.
  • Meet with all standard operating procedures, codes and regulations.
  • Ensure areas and processes are in optimum conditions for audit readiness and compliance.
  • Co-lead Business Continuity Plans maintenance and execution.
  • Execute daily building inspections, and monthly job-walks with vendors to ensure contracted scope is met.
  • Must be available 24/7 to respond to building emergencies or to respond to work being performed by contractors after hours.
  • Perform additional job duties as requested.

People Management

  • Ensure Safety First is executed at workplace and culture.
  • Develop a culture of continuous improvement. Lead investigations.
  • Provide coaching, leadership, guidance to employees.
  • Work together, lead by example, be a team player and collaborate with facilities managers, managers, supervisors, chief engineers and co-workers. Meet with all HR Employee Performance management steps including performance review and change management.

Value and Innovation

  • Oversee the development and management of cost expense for all labor, supplies and contracted services to meet or exceed budgeted targets.
  • Work in cooperation with Finance and the field to ensure that financial transactions are processed in an orderly and timely fashion-goal to ensure invoice amounts are correct and paid on time.
  • Deliver via implementing procurement plan, improved labour efficiency and increase abilities to self-perform.
  • Support Life Cycle Asset Management Program.
  • Work closely with the client to develop and implement innovative programs, processes and producers that reduce short and long team operating cost efficiencies and increased productivity


Sound like you? To apply you need:

  • Bachelor's degree in business, science or engineering.
  • 3+ years related work experience in Facilities Management including at least 2 years in a supervisory role.
  • Must have strong background in people management and supplier contract management
  • Experience in the use of Computerized Maintenance Management Systems
  • Excellent inter-personal skills, organization skills, and strong analytical ability
  • Excellent communication skills - oral and written
  • Excellent PC skills: proficiency in all MS applications


What you can expect from us

We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.

We can't wait to see where your ambitions take you at JLL. Apply today!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

More Information on JLL
JLL operates in the Financial Services industry. The company is located in Chicago, IL, Seattle, WA, Sacramento, CA, San Francisco, CA, Brea, CA, San Diego, CA, Las Vegas, NV, Phoenix, AZ, Denver, CO, Dallas, TX, Austin, TX, San Antonio, TX, Houston, TX, Miami, FL, Jacksonville, FL, Atlanta, GA, Nashville, TN, Charlotte, NC, Raleigh, NC, Minneapolis, MN, Washington, DC, Baltimore, MD, New York, NY, Boston, MA, Pittsburgh, PA and Columbus, OH. It has 66101 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability insurance, Dental insurance, Vision insurance, Health insurance and Life insurance. To see all jobs at JLL, click here.
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