Coinbase
Coinbase is a secure platform that makes it easy to buy, sell, and store cryptocurrency.
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Senior Site Reliability- Incident Commander at Coinbase (Remote)

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We’re Coinbase. We’re the world’s most trusted way to join the crypto revolution, serving more than 89 million accounts in more than 100 countries. 

Our mission is to increase economic freedom around the world, and we couldn’t do this without hiring the best people. We’re a group of hard-working overachievers who are deeply focused on building the future of finance and Web 3.0 for our users across the globe, whether they’re trading, storing, staking or using crypto. Know those people who always lead the group project? That’s us.

There are a few things we look for across all hires we make at Coinbase, regardless of role or team. First, we look for candidates who will thrive in a culture like ours, where we default to trust, embrace feedback, and disrupt ourselves. Second, we expect all employees to commit to our mission-focused approach to our work. Finally, we seek people who are excited to learn about and live crypto, because those are the folks who enjoy the intense moments in our sprint and recharge work culture. We’re a remote-first company looking to hire the absolute best talent all over the world.

Ready to #LiveCrypto? Who you are:

  • You’ve got positive energy. You’re optimistic about the future and determined to get there. 
  • You’re never tired of learning. You want to be a pro in bleeding edge tech like DeFi, NFTs, DAOs, and Web 3.0. 
  • You appreciate direct communication. You’re both an active communicator and an eager listener - because let’s face it, you can’t have one without the other. You’re cool with candid feedback and see every setback as an opportunity to grow.
  • You can pivot on the fly. Crypto is constantly evolving, so our priorities do, too. What you worked on last month may not be what you work on today, and that excites you. You’re not looking for a boring job.
  • You have a “can do” attitude. Our teams create high-quality work on quick timelines. Owning a problem doesn’t scare you, but rather empowers you to take 100% responsibility for achieving our mission.
  • You want to be part of a winning team. We’re stronger together, and you’re a person who embraces being pushed out of your comfort zone.

As an experienced Senior Site Reliability Engineer in Incident Command, you will be part of the team responsible for driving the response to high profile customer impacting incidents.  You will play a key role in protecting the reputation, customer satisfaction, and financial wellbeing of Coinbase by ensuring that key services are available and reliable. This is a highly impactful role where your actions, leadership and technical acumen will contribute to the success of the company on a daily basis.

What you’ll be doing (i.e. job duties):

  • Facilitate driving major incidents to resolution during a crisis
  • Build and deploy tools used to detect, diagnose, mitigate and report on site incidents
  • Coordinate and lead the troubleshooting efforts of multiple engineering teams 
  • Use independent judgment to make critical decisions that guide the course of investigations to minimize the impact to the business and our customers 
  • Develop and distribute clear, concise and timely communications to a wide range of key technical and non-technical stakeholders on the status of investigations
  • Help drive retrospective processes to uncover root causes, and potential corrective actions
  • Be a strong voice for improving resilience, tooling, observability, and engineering processes 
  • Work to attain complete awareness of the health of Coinbase critical services, identifying potential issues and working with multiple teams to mitigate these issues before causing impact to customers  

What we look for in you:

  • Strong experience creating web-based tools with Golang, Ruby or Python
  • Strong experience with with a variety of observability, and telemetry tools
  • Experience with AWS, GCP, Azure, or other cloud environment
  • Very strong verbal and written communication skills
  • Confidence in communicating impact and status updates to executives 
  • Ability to act decisively and lead in a crisis situation 
  • Excellent technical triage and troubleshooting skills
  • Experience with a range of enterprise technologies at scale. (Load balancing, DNS, networking, containers, linux, databases, storage, CI/CD) 
  • Experience in developing best practices for highly available systems
  • Strong ability to create lasting collaborative partnerships with multiple teams
  • 5+ years overall experience in a related field

Nice to haves:

  • 3+ years experience leading incidents in a large-scale, complex environment
  • Software development and release experience in cloud environments
  • Experience with using infrastructure as code tools like Terraform
  • Project management experience

ID: G2231

#LI-Remote

Please note that for employees based in the US, Philippines, Canada or Singapore, if your role requires you to be present in a Coinbase office or if you choose to be physically present in a Coinbase office or sponsored location, you will be required to be fully vaccinated from COVID-19 (as defined by applicable law).  If you receive an offer, you will receive additional information about the grounds and process for an exemption. Commitment to Equal Opportunity

Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law.  For US applicants, you may view Pay Transparency, Employee Rights and Equal Employment Opportunity is the Law notices by clicking on their corresponding links.  Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law.    

Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to accommodations[at]coinbase.com and let us know the nature of your request and your contact information.  For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here).

Global Data Privacy Notice for Job Candidates and Applicants

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Technology we use

  • Engineering
  • Sales & Marketing
    • GolangLanguages
    • JavascriptLanguages
    • RubyLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • Amazon Web Services Databases
    • SalesforceCRM
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What are Coinbase Perks + Benefits

Culture
Volunteer in local community
Intracompany committees
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Promote from within
Continuing Education stipend

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