Senior Services Engagement Director, Professional Services at Genesys (Indianapolis, IN)

| Indianapolis, IN
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Location: Virtual, United States

Position Purpose

  • The Senior Services Engagement Director for Professional Services drives revenue in assigned accounts, while creating and fostering relationships with all levels of stakeholders in new and existing customers.

Key Responsibilities

  • The Senior Services Engagement Director will understand customer needs, challenges, and expected business outcomes and provide them with Genesys solutions. The Senior Services Engagement Director will work with internal teams along the Customer buying cycle to ensure the customer is provided with the best solutions to meet their needs.

Responsibilities / Job Duties

  • Create and drive revenue within a specified region or list of named accounts by developing strategic business plans
  • Understand key business challenges and required outcomes for customers and effectively articulate the value proposition of the Genesys solution
  • Meet and exceed all quarterly and annual financial targets
  • Align with other functions through the customer buying cycle - from contacting the customer through the retain and grow phases, alongside the other functions involved (AE, SDR, SC)
  • Maintain extensive knowledge of current market conditions and customer buying strategies in order to negotiate and close business deals
  • Ensure 100% customer satisfaction and retention
  • Develop and maintain meaningful, long-lasting customer relationships including trusted advisor relationship with key customer stakeholders and executive sponsors
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
  • Ensures they are constantly up to date on the Genesys offerings, and can demo the base functionality

Required Qualifications

  • 5+ years of sales experience in Cloud or SaaS based software sales in customer centric organization
  • BS or BA degree or equivalent work-related work experience
  • Excellent ability to build relationships
  • Ability to thrive in a dynamic environment
  • Excellent interpersonal and presentation skills - both written and verbal
  • Excellent account planning and management skills, including mature negotiation skills
  • Positive attitude and high willingness to learn and share knowledge with coworkers
  • Demonstrated experience in communicating with executives and stakeholders at different levels
  • Demonstrated experience understanding customer needs and being able to articulate solutions
  • Demonstrated ability to influence across different functions internally without formal authority
  • Demonstrated ability to increase your pipeline within current customers as well as net new logos
  • Confirmed ability to lead complex sales cycle, with a track record of successful revenue attainment
  • Ability to travel up to 50%
  • Be able to work autonomously as part of a team in a fast pace, rapid change environment
  • Exceptional professional presence and business acumen
  • Experience selling at the "C" level

Benefits
  • Medical, Dental, and Vision Insurance
  • Paid Parental Leave
  • Telehealth coverage
  • Flexible work schedules and work from home opportunities
  • Development and career growth opportunities
  • Open Time Off
  • 401(k) matching program
  • Adoption Assistance
  • Infertility treatments

See more Genesys benefits information at https://mygenesysbenefits.com/
More Information on Genesys
Genesys operates in the Artificial Intelligence industry. The company is located in Daly City, CA, Indianapolis, IN and Durham, NC. Genesys was founded in 1990. It has 6774 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 5 open jobs at Genesys, click here.
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