Overview
Are you looking to be in a workplace where colleagues inspire one another? Are you interested in competitive and impactful benefits? Do you prefer a hybrid work model and flexible work arrangements?
The RelOne Customer Service team manages the lifecycle playbooks for the RelativityOne product, from conducting trial sessions with prospective customers through custom onboarding, data migrations, third-party integrations and ongoing management of the platform. The Implementation Specialist I works to understand client usage and capabilities for all RelativityOne products and offerings across the spectrum of the EDRM.
Your Role in Action

• Be the expert for one or more areas within the team and provide a high level of customer support for those topics.
• Implement best practices in customer support and coach junior team members
• Lead the support of all implementation activities, including POCs, new customer rollouts, data migration and implementation of new or updated products
• Create strategic implementation plans for new customers
• Lead the most challenging, complex and detailed implementations provide ongoing management and support to customers
• Provide support and technical guidance to help customers use RelativityOne systems and help them to improve their use of the platform
• Participate in sales calls and meetings and help prepare presentation materials.
• Identify customer and prospective customer needs and determine solutions to address them.
• Manage all assigned customer issues and questions
• Capture customer and prospective customer requirements and work with our teams to create scopes of work and implementation plans to address our needs
• Provide advice to the product management team based on customer or prospective customer interactions, product issues, field deployments and market trends
• Track activities in the approved, standard internal systems, including detailed updates for all customer interactions and change management

Your Skills

• Bachelor's degree in Computer Science, or a related field, or equivalent experience
• Three or more years in a relevant industry
• Experience of Relativity and its features
• Experience of the technical configuration requirements for RelativityOne
• Customer management skills
• Earn RCA and ROCP certifications within three months of employment
• Requires less than 20% travel, as dictated by project-based work


#LI-Remote

About Relativity
Relativity is a team of passionate people always looking to grow and make our product and customer service the best it can be. Our team members come from diverse backgrounds with different skills and life experiences-and we love and celebrate those differences. We believe that employees are happiest when they're empowered to be their full, authentic selves, regardless how you identify.
So, please come as you are. We can't wait to meet you
Benefit Highlights:
Comprehensive health, dental, and vision plans
Parental leave for primary and secondary caregivers
Flexible work arrangements
Two, week-long company breaks per year
Unlimited time off
Equity program
Training investment program
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.