Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

We are looking for a Senior Process Owner (SCRUM PO) in Engineering Operations. The PO drives the overall health and viability of operational processes as well as implementing them into our internal and customer-facing tools when possible. The PO works closely with the business stakeholders and provides process design, business analysis, implementation leadership, and quality control for internal engineers on the ServiceNow platform, including the SDLC processes, release management, and issue handling.

Responsibilities

• Achieve and maintain a super-user level of expertise with the tools and processes used by ServiceNow Product Development, Engineering and related teams, proactively sharing that expertise, and applying it to the evolution of the ecosystem.
• Implement core internal operational processes that will achieve the goals of the business; design the processes and measure impacts/outcomes, communicate the vision and strategy to business stakeholders, oversee and support the implementation
• Gather, curate, and prioritize requirements to solve problems as presented or discovered.
• Document existing business processes, process workflow diagrams, and all other supporting documentation
• Produce mock-ups or wireframes to illustrate design concepts
• Create and maintain user personas, use-cases and business requirements documents
• Work with stakeholders, Product Owners and Internal Development teams to drive process and system improvements.
• Function as agile product owner, working with the internal development teams; defining and prioritizing a backlog of work including the creation of epics and user stories, and be data-driven in prioritizing new features, enhancements and quality improvements.
• Coordinate implementation of finalized process or development efforts with management, training, documentation, communication, and other relevant items.
• Set up process success criteria for monitoring
• Develop, share and enforce best practices

Travel: Up to 25% annually

Qualifications

Required Skills

• Bachelor degree or equivalent experience in Computer Information Systems (CIS), Management Information Systems (MIS), Computer Science (CS), or related field
• 5+ years of experience as a Product Manager, Product Owner, Consultant or technical Product Analyst in a commercial software product company
• Familiarity with SDLC, DevOps, Quality Standards, and Best Practices
• The ability to learn new technical concepts quickly
• The ability to make trade-off decisions between possible and desirable, which requires a good sense of what is technically feasible
• Exceptional understanding of Agile and Lean methodologies
• The ability to context switch between future product planning and current product adoption activities
• The discipline to focus on high leverage activities, i.e., being good at saying “no” or “not now”
• Demonstrated strong and effective verbal, written, and interpersonal communication skills with the ability to communicate technical concepts to non-technical audiences as well as communicating effectively with highly technical and knowledgeable audiences.
• Ability to create great working relationships with all levels within the company and across multiple disciplines
• Comfortable facing new challenges, ambiguity, and changes in direction. 
• Familiarity with the ServiceNow platform capabilities

Desirable

• Scrum Master or Scrum Product Owner certification
• Familiarity with the ServiceNow product capabilities


 

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JV20

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.